HP 635 Worldwide Waranty and Technical Support - HP - 90day - North America - Page 10

If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. „ Cooperate with HP in attempting to resolve the problem using online chat or telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options. „ Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any HP Hardware Product for warranty support or repairs, back up your files, data, and programs, and remove any confidential, proprietary, or personal information. „ Remove any external options or accessories that would be subject to loss during the repair or replacement process. „ Perform additional tasks as defined within each type of warranty service listed below and any other actions that HP may reasonably request in order to best perform the warranty support. Types of Hardware Warranty Service Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased. All services may not be available in all countries or regions. Customer Self Repair Warranty Service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: „ Parts for which Customer Self Repair is mandatory. If you request HP or an HP authorized service provider to replace these parts, you will be charged for the travel and labor costs of this service. „ Parts for which Customer Self Repair is optional. These parts are also designed for customer self repair. If, however, you require that HP 8 English PSG-Mobile Warranty Doc Team Saved date: 7/28/2008 2:10:00 PM File name: 496816-001.doc