HP 635 Worldwide Waranty and Technical Support - HP - 90day - North America - Page 13

On-Site Warranty Service Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole discretion, determine if a defect can be repaired: „ Remotely „ By the use of a CSR part „ By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 8:00 AM to 5:00 PM (08:00 to 17:00), Monday through Friday, but may vary with local business practices. The response time may vary, and additional charges may be incurred, depending on travel constraints and distance from the nearest HP Support location or HP authorized service provider. To find the phone numbers, and in some cases maps, of the nearest HP Support location or HP authorized service provider, refer to the HP Web site at http://welcome.hp.com/country/us/en/wwcontact.html. In order to receive on-site support, you must: „ Have a representative present when HP provides warranty services at your site „ Notify HP if products are being used in an environment that poses a potential health or safety hazard to HP employees or subcontractors „ Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support „ Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible „ Maintain an environment consistent with product specifications and supported configurations English 11 PSG-Mobile Warranty Doc Team Saved date: 7/28/2008 2:10:00 PM File name: 496816-001.doc