HP Color LaserJet Professional CP5220 Service Manual - Page 220

HP ToolboxFX, you must connect before you can visit these Web sites. Connecting might require that you close HP ToolboxFX and reopen it. ● Support and Troubleshooting. Connects to the support site for the product where you can search for help with a specific problem. ● Product Registration. Connects to the HP product registration Web site. Internal print quality test pages Use HP ToolboxFX to troubleshoot print-quality problems NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining for each print cartridge. See Reports menu on page 211. From the HP ToolboxFX software you can print a page that helps identify whether a specific print cartridge is causing the problem, or if the problem is with the product itself. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections. By examining each section, you can isolate the problem to a particular cartridge. Section 1 2 3 4 Print-cartridge Yellow Cyan Black Magenta This page helps identify four general issues: ● Streaks in only one color: This is most likely a cartridge issue. Remove the cartridge and look for debris on it. If no debris is found and the defect continues after the cartridge is reinstalled, replace the cartridge. ● Streaks in all colors (in same location): Clean the printer. See Solve image-quality problems on page 240. ● Repeating defect in multiple colors: Repeating dot in multiple colors: If the dot repeats at roughly 76 or 79 mm, run a cleaning page to clean the fuser, and run several white pages of paper to clean the roller. If defect does not repeat at 76 or 79 mm, replace the cartridge of the color of the dot. 208 Chapter 3 Solve problems ENWW