HP Color LaserJet Professional CP5220 Service Manual - Page 242

Clear jams Common causes of jams Common causes of jams Cause Solution The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. You are using media that has already passed through a printer Do not use media that has been previously printed on or or copier. copied. An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. The media is skewed. The media is binding or sticking together. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray. The media is removed before it settles into the output bin. The paper is too heavy. NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. Wait until the page completely settles in the output bin before removing it. Do not use paper that exceeds the supported weights for the input tray. Do not use paper that exceeds the supported weight for automatic duplex printing. The media is in poor condition. Replace the media. The internal rollers from the tray are not picking up the media. Remove the top sheet of media. If the media is too heavy, it might not be picked from the tray. The media has rough or jagged edges. The media is perforated or embossed. Paper was not stored correctly. Replace the media. Perforated or embossed media does not separate easily. Load sheets one at a time. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. 230 Chapter 3 Solve problems ENWW