HP Dc5700 Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 29

Activity, Beeps, Possible Cause, Recommended Action - beeps nine times

Page 29 highlights

Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System powers on 1. but is unable to boot. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Replace the system board. 3. Replace the processor. Red Power LED flashes 10 ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2. Once a bad card is identified, remove and replace the bad option card. 3. Replace the system board. System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly. Try the following: 1. Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a working AC outlet. 2. Open hood and check that the power button harness is properly connected to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the ENWW Basic Troubleshooting 21

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30

Table 3
Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes
9
System powers on
1.
Check that the voltage selector,
nine times, once every
but is unable to boot.
located on the rear of the power
second, followed by a
supply (some models), is set to the
two second pause.
appropriate voltage. Proper voltage
Beeps stop after fifth
setting depends on your region.
iteration but LEDs
continue until problem is
2.
Replace the system board.
solved.
3.
Replace the processor.
Red Power LED flashes
ten times, once every
second, followed by a
two second pause.
Beeps stop after fifth
iteration but LEDs
continue until problem is
solved.
10
Bad option card.
1.
Check each option card by
removing the card (one at a time if
multiple cards), then power on the
system to see if fault goes away.
2.
Once a bad card is identified,
remove and replace the bad option
card.
3.
Replace the system board.
System does not power
on and LEDs are not
flashing.
None
System unable to
power on.
Press and hold the power button for less
than 4 seconds. If the hard drive LED
turns green, the power button is working
correctly. Try the following:
1.
Check that the voltage selector
(some models), located on the rear
of the power supply, is set to the
appropriate voltage. Proper voltage
setting depends on your region.
2.
Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED
does not turn on green then:
1.
Check that the unit is plugged into
a working AC outlet.
2.
Open hood and check that the
power button harness is properly
connected to the system board.
3.
Check that both power supply
cables are properly connected to
the system board.
4.
Check to see if the 5V_aux light on
the system board is turned on. If it
is turned on, then replace the
power button harness. If the
ENWW
Basic Troubleshooting
21