HP Deskjet 935c (English) Macintosh Connect * Users Guide - C6427-90071 - Page 44
Getting Help When Things Go Wrong, The printer software won't install, what's wrong?, continued
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4 Getting Help When Things Go Wrong The printer software won't install, what's wrong? continued What is the problem? The software did not install correctly. Possible cause • There may be a conflict with your virus protection program. OR • There may be a conflict with another software program. OR • Your printer software didn't install properly. To solve the problem... 1 Uninstall your printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then repeat the installation procedure. 2 Close any virus protection programs that are active. 3 If you have been using Apple's QuickDraw GX software, turn it off. Your HP DeskJet printer is not compatible with QuickDraw GX. 4 Exit all of your software programs. 5 Reinstall the printer software. See the "Install Printer Software" step on the Quick Start Poster or see page 56 in this User's Guide. If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47. 37