HP Elite Folio 13.5 Maintenance and Service Guide - Page 62

Using HP PC Hardware Diagnostics UEFI, Using an HP PC Hardware Diagnostics Windows hardware failure

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9 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 55. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Click Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. - or - ● Click the box next to the 24-digit failure ID to copy your failure code and send it to support. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 55. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. 54 Chapter 9 Using HP PC Hardware Diagnostics UEFI

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9
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE:
For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB
flash
drive
on page
55
.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics Windows hardware failure
ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲
You have several options after you receive a failure ID:
●
Click
Next
to open the Event Automation Service (EAS) page, where you can log the case.
– or –
●
Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
●
Click the box next to the 24-digit failure ID to copy your failure code and send it to support.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1.
Turn on or restart the computer, and quickly press
esc
.
2.
Press
f2
.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB flash drive
NOTE:
To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version
on page
55
.
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
54
Chapter 9
Using HP PC Hardware Diagnostics UEFI