HP Mini CQ10-100 Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC
HP Mini CQ10-100 - PC Manual
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- HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 1
Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 2
the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 3
, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 4
iv Safety Warning Notice - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 5
components ...10 Left-side components ...11 Display components ...12 Bottom components ...13 Wireless antennas ...14 3 Illustrated parts catalog 15 Service tag ...15 Computer major components 16 Display assembly subcomponents 21 Mass storage devices ...23 Miscellaneous parts ...24 Sequential part - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 6
...34 Computer feet ...35 Battery ...36 SIM ...37 Memory module ...38 Keyboard ...40 RTC battery ...43 Mass storage devices 44 Hard drive 45 Solid-state drive 45 Top cover ...46 WLAN module ...49 WWAN module ...52 USB/audio board 54 DC connector/power board 55 Fan ...56 Heat sink assembly 58 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 7
system is not functioning 88 Using Windows Backup and Restore 88 Using system restore points 88 When to create restore points 89 Creating a system restore point 89 Restoring to a previous date and time 89 Backing up and recovering using HP Recovery Manager 89 Backing up your information - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 8
in (microphone) jack 96 External monitor ...97 RJ-45 (network) ...98 Universal Serial Bus ...99 9 Power cord set requirements 100 Requirements for all countries and regions 100 Requirements for specific countries and regions 101 10 Recycling ...102 Battery ...102 Display ...102 Index ...108 viii - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 9
Memory Description Compaq Mini CQ10 Compaq Mini 102 Compaq Mini CQ10 Noteook PC ✓ Compaq Mini 102 Notebook PC memory module One customer-accessible/upgradable memory module slot Supports the following configurations: ● 1024-MB total system memory (1024 × 1) ● 2048-MB total system memory - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 10
Description Compaq Mini CQ10 Compaq Mini 102 Hard drive ● 9.5-mm, 6.35-cm (2.50-in) ● 160 GB, 5400 RPM ● Serial ATA Solid-state drive (SSD) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ NOTE: For use with XP Home Edition only. ● 16 GB, 6.35 cm (2.5 in) ● Multi-level cell (MLC) technology ● Serial ATA Supports - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 11
AC adapter connector on cable 6-cell Li-ion battery (55-Wh) 2.55-Ah, 6-hour target life 3-cell Li-ion battery (28-Wh) 2.55-Ah , 3-hour target life Support for HP Kensington Security Lock Preinstalled: ● Windows XP Home Edition SP3 ● Windows 7 Starter 32 ● FreeDos Compaq Mini CQ10 Compaq Mini 102 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 12
Category Description Serviceability End-user replaceable parts: AC adapter Battery (system) Keyboard Hard drive Solid state drive Memory modules Compaq Mini CQ10 Compaq Mini 102 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 4 Chapter 1 Product description - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 13
2 External component identification Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. Top components TouchPad Component Description (1) Left TouchPad button* Functions like the left - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 14
Light Component Caps lock light Description On: Caps lock is on. 6 Chapter 2 External component identification - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 15
Component (1) Function keys (2) fn key (3) Windows® logo key (4) Windows applications key Description Execute frequently used system functions when pressed in combination with a function key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Top components - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 16
to exit Standby. ● When the computer is in Hibernation, briefly slide the switch to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, slide and hold the power switch for at least 5 seconds to turn off the computer. To learn more about your - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 17
Component (5) Wireless light (6) Wireless switch Description ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, is on. ● Amber: All wireless devices are off. Turns the wireless feature on or off, but does not establish a wireless connection. NOTE: A - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 18
port (4) RJ-45 (network) jack Description Connect optional USB devices. Supports the following optional digital card formats: ● Memory Stick (MS) ● MS/Pro ● MultiMediaCard (MMC) ● Secure Digital High Capacity (SDHC) Memory Card ● xD-Picture card Connects an optional external display, such as - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 19
, but it may not prevent the computer from being mishandled or stolen. Connects an AC adapter. On: The computer is connected to external power. Off: The computer is not connected to external power. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 20
display switch (3) Webcam (4) Webcam light (5) Internal microphone Description Produce sound. Turns off the display if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. Captures still photographs and videos. NOTE: To - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 21
Bottom components Component (1) Battery bay (2) Battery release latches (2) (3) Vent (4) Memory module compartment Description Holds the battery. Release the battery from the battery bay. Enables airflow to cool internal components. NOTE: The computer fan starts up - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 22
to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access these notices, click Start > Help and Support > User Guides. 14 Chapter 2 External component identification - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 23
of the warranty period for the computer. (5) Model: This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. NOTE: The Warranty (4) and the Model (5) fields are excluded on select models. NOTE: The service tag color may be different on select models - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 24
Computer major components Item (1) Description Display assembly, 25.7-cm (10.1-in), WSVGA, AntiGlare (includes 1 webcam, 1 microphone, 2 speakers, and 2 WLAN antennas/cables; WWAN antennas/cables on select models See Display assembly subcomponents on page 21 for a comprehensive list of display - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 25
Item (2) (3) (4) (5) (6) Description Spare part number Keyboard ● For use in Brazil ● For use in the Czech Republic ● For use in Europe ● For use in Finland, Norway, and Sweden ● For use in France ● - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 26
/actuator kit 537612-001 Includes the following: ● Power switch and wireless switch actuators ● Memory module compartment cover ● Bezel for Digital Media slot WLAN modules Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 575920-001 Broadcom 43225 802 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 27
14) (15) Description Spare part number Broadcom 4312G 802.11b/g WiFi Adapter ● For use for use in Canada, the Cayman Islands, Guam, cache, 533-MHz front-side bus (FSB) for use with WWAN option 594804-001 599187-001 Memory module ● 1024-MB, PC2-6400, DDR2, 533-MHz ● 1024-MB, PC2-6400, DDR2, - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 28
Item Description (16) Battery ● 6-cell Li-ion battery (55-Wh) 2.55-Ah ● 3-cell Li-ion battery (28-Wh) 2.55-Ah Spare part number 537627-001 537626-001 20 Chapter 3 Illustrated parts catalog - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 29
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7a) (7b) (8) (9) Description EMI shield and hinge covers Display bezel with logo for use with webcam and microphone Display hinge kit (Includes left and right display panel hinges) Speaker assembly Includes 2 speakers, cable, and housing - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 30
Item (10) Description Display back cover with logo Display screw kit (not illustrated) Includes 14 PM2.0×3.0×4.0×0.4T screws Spare part number 594808-001 538510-001 22 Chapter 3 Illustrated parts catalog - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 31
Mass storage devices NOTE: Each hard drive spare part kit and solid-state drive spare part kit includes a cable and mounting bracket. Item (1) (2) Description Hard drive, 160 GB, 5400 RPM Hard drive mounting kit (includes brackets and screws) Solid state drive, 16 GB Spare part number 594809-001 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 32
Miscellaneous parts Description 30-W, 3-pin AC adapter Power cords, 3-pin, 1.83m ● For use in Argentina ● For use in Australia ● For use in Brazil ● For use in Denmark ● For use in Europe ● For use - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 33
, for use in South Africa 490371-BB1 Power cord, 3-pin, 1.83m, for use in Israel 490371-D01 Power cord, 3-pin, 1.83m, for use in Argentina 490371-D61 Power cord, 3-pin, 1.83m, for use in India 496813-001 AC adapter, 30-W, 3-pin 504593-003 WiFi Adapter, Broadcom 4312G 802.11b/g for use for - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 34
-BA1 535689-BB1 WiFi Adapter, Atheros 9285G 802.11b Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 35
Keyboard for use in Switzerland Keyboard for use in Finland, Norway, and Sweden Keyboard screws) Display bezel with Compaq logo for use with webcam connector/power board Broadcom 43225 802.11b/g/n 2x2 WiFi Adapter System two 4-ohm speakers, cable, and housing) Memory module, 1024-MB, PC2-6400, DDR2, - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 36
600124-001 600131-001 600125-001 608396-001 USB/audio board with cable Memory module, 1024-MB, PC2-6400, DDR2, 533-MHz, for use with WWAN option Display panel, 25.7-cm (10.1-in), WSVGA, non-PMMA, AntiGlare Solid state drive, 16 GB 28 Chapter 3 Illustrated parts catalog - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 39
some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 40
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 41
(heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling 500 V 7,500 V 5,000 V Preliminary replacement requirements - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 42
The product number helps a service technician determine what components and parts are needed. (4) Warranty: This number describes the duration of the warranty period for the computer. (5) Model: This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. NOTE - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 43
Computer feet The computer feet are adhesive-backed rubber pads, tethered to the base enclosure. Description Rubber kit Spare part number 537618-001 Component replacement procedures 35 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 44
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside down on a flat - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 45
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). Remove the SIM - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 46
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). Remove the memory module: 1. Loosen the 2 Phillips PM2 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 47
4. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 39 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 48
535689-221 535689-031 535689-001 535689-141 535689-B31 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 49
the computer. 2. Turn the computer right-side up, and then open the display as far as possible. 3. Turn the computer upside down, and locate the keyboard release access on the bottom of the computer, inside the battery bay. 4. Insert a flexible tool into the opening, and then press inward to release - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 50
display assembly (2). 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached. 8. Disconnect the cable (2), and then remove the keyboard. 9. Remove the keyboard. Reverse this procedure to install the keyboard. 42 Chapter 4 Removal and replacement procedures - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 51
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the Keyboard (see Keyboard on page 40). Remove - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 52
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the keyboard (see Keyboard on page 40). To - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 53
Hard drive 1. Remove the 4 Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. 2. Using the Mylar tab, lift the bracket (2) away from the hard drive. Reverse this procedure to install a hard drive. Solid-state drive To remove the solid-state drive: 1. Remove the 4 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 54
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the memory module (see Memory module on page 38). 7. Remove the keyboard - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 55
6. Remove the 8 Phillips PM2.5×6.0 screws that secure the top cover to the base enclosure. 7. Lift the inside edge of the top cover (1) and swing it up. Then slide the top cover back slightly to rest against the display assembly (2) at an angle. 8. Release the ZIF connector (1) to which the TouchPad - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 56
9. Disconnect the TouchPad button board cable (2) from the system board, and then remove the top cover. Reverse this procedure to install the top cover. 48 Chapter 4 Removal and replacement procedures - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 57
Description Spare part number Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 575920-001 Broadcom 43225 802.11b/g/n 2x2 WiFi Adapter 593837-001 Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 58
warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Before removing the WLAN module, 3. Disconnect power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 59
5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) Remove the WLAN module: 1. Remove - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 60
restore computer functionality, and then contact technical support power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. Remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 61
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WWAN module. Component replacement procedures 53 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 62
first unplugging the power cord from the AC outlet and then unplugging the AC Adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 63
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 64
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 65
3. Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures 57 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 66
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 67
2. Remove the heat sink assembly (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components, it may be necessary to move the heat sink assembly from side to side to detach the assembly. NOTE: The thermal material must be - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 68
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 69
(3) Microphone cable (4) Speaker cable (5) WLAN cables (6) WWAN cables (select models only) 3. Remove the 2 Phillips PM1.6×2.0 screws (1) that secure the actuators for the power switch and wireless on/off switch to the system board. 4. Remove the actuators (2). Component replacement procedures 61 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 70
5. Remove the 3 Phillips PM2.5×4.0 screws that secure the system board to the base enclosure. 6. Grasp the system board at the midpoint of the left side (1), and lift it up. 7. Pull the system board (2) out to the left at an angle to remove it. 8. Remove the system board. Reverse the procedure to - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 71
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 72
Display panel cable (3) Microphone cable (4) Speaker cable (5) WLAN cables (6) WWAN cables (select models only) CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 73
4. Remove the display assembly (3). 5. If it is necessary to replace the display bezel, perform the following steps: a. Remove the display hinge covers (1). b. Flex the inside edges of the top and bottom (2), and then the left and right sides (3) of the display bezel until the bezel disengages from - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 74
6. If it is necessary to replace the display panel, perform the following steps: a. Remove the 7 Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. b. Lift the display panel up from the display enclosure (1). c. Disconnect the webcam cable (2) from the system board (2) - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 75
b. Remove the speaker assembly (2). 8. If it is necessary to replace the display hinges, perform the following steps: a. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure each hinge to the display enclosure. b. Remove the hinges (2). 9. If it is necessary to replace the display panel cable, - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 76
b. Disconnect the display panel cable (2). 10. If it is necessary to replace the webcam module, perform the following steps: a. Disconnect the webcam cable (1) from the webcam. b. Remove the webcam (2). 11. If it is necessary to replace the microphone receiver, perform the following steps: a. - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 77
b. Pull the receiver through the tabs (2), and remove the microphone receiver (3). 12. If it is necessary to replace the wireless antenna transceivers and cables, detach the cables from the adhesive (1) that secures them to the display enclosure, and then remove the cables (2). Reverse this - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 78
7 Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the device and provides settings for startup, security, and other preferences. To start - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 79
the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. , and then press enter. Restoring default settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 80
Changes, and then press enter. After either choice, the device restarts in Windows. Setup Utility menus The menu tables in this section provide an overview of information about the processor, memory size, and system BIOS. Security menu Select Administrator password Power-On Password To do this - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 81
CD/DVD ROM Drive ◦ USB flash drive ◦ USB Hard drive ◦ USB Card Reader ◦ Network adapter NOTE: Only the devices attached to the system will appear in the boot order menu. To do this Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. Computer Setup in Windows - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 82
Windows XP Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows and selecting in the Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 83
computer restarts. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. Exiting the Setup Utility You can exit the Setup Utility with or items listed in this chapter may not be supported by your computer. Computer Setup in Windows XP 75 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 84
password Power-On Password System Configuration menu Select Language Support Processor C4 State Boot Options To do this ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, and - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 85
Diagnostics menu Select Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. Computer Setup in Windows XP 77 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 86
with a 3-cell battery, hard 1.17 kg (2.57 lbs) drive, 1-GB memory, WLAN module, and 2 wireless antennas Input power Operating voltage 19 V dc @ 1.58 A - 30 W Operating current 1.58 vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate 78 Chapter 6 Specifications - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 87
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Computer specifications 79 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 88
in), WSVGA, AntiGlare display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 12.53 cm (4.93 in) 22.27 cm (8.77 in) 25.55 cm (10.06 in) 262,144 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 89
Weight Interface type Transfer rate Security 70 mm (2.76 in) 101 g (3.56 oz) SATA 100 MB/sec ATA security Seek times (typical read, including setting) Single track Average Maximum Logical blocks restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 81 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 90
Solid-state drive specifications Performance Transfer modes supported Read Write Characteristics Interface Flash type Flash capacity Electrical specifications DC supply voltage Standby current Active current Environmental specifications Operating temperature Storage temperature Operating altitude - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 91
) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource : ● Resources by type ● Resources by connection To view resource settings in Windows XP: 1. Select Start > My Computer, or double-click My Computer on the - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 92
7 Backup and recovery Select the section in this chapter that applies to the operating system installed on your computer. 84 Chapter 7 Backup and recovery - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 93
7 backup and recovery Use the instructions in the section if Windows 7 is installed on your computer. To protect your information, back up your files and folders. In case of system failure, you can use the backup files to restore your computer. CAUTION: In the event of a hard drive failure, you - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 94
connected to AC power before you start the on-screen instructions. Performing a recovery problem occurs. The Instant Restore utility automatically creates working states periodically. You can also define a working state by saving the current computer state manually available from the HP Web site in - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 95
hp.com/support, and select your country or region. 3. Enter the SoftPaq number SP42226 in the Search box, press enter, and then follow the on-screen instructions. 4. Select Download your computer. 3. Change the boot device order by turning on Restore utility You can restore your computer from Windows - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 96
the power switch off and then on. 2. When the computer logo (HP or Compaq) is displayed on the screen, press the f6 button repeatedly until the Windows status bar is displayed. 3. When the Roxio BackOnTrack screen is displayed, follow the on-screen instructions. Using Windows Backup and Restore To - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 97
System. 2. In the left pane, select System protection. 3. Select the System Protection tab. 4. Select System Restore. 5. Follow the on-screen instructions. Backing up and recovering using HP Recovery Manager If your computer includes HP Recovery Manager, tools provided by the operating system and by - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 98
or driver ● Performing following when backing up: ● Create system restore points using the Windows System Restore feature, and periodically copy them to a up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD-R, or DVD±RW. The discs you use depend on - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 99
select Start>Help and Support. NOTE: Recovery Manager recovers only the software that was preinstalled at the factory. Software not provided with this computer must be downloaded from the manufacturer's Web site or reinstalled from the disc provided by the manufacturer. Windows 7 backup and recovery - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 100
Recovering using the recovery discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into an optional optical drive, and restart the computer. 3. Follow the on-screen instructions. Recovering using the partition on the hard drive (select - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 101
Use the instructions in this section if Windows XP is installed on your computer. To protect your information, use the Windows® Backup utility (select models only) to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 102
System Tools > Backup. The Backup or Restore Wizard opens. 3. Select Restore files and settings >Next. 4. Follow the on-screen instructions. NOTE: For additional information on initiating a recovery in Windows, perform a search for this topic in Help and Support. Recovering the operating system and - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 103
6. After the operating system is installed, remove the Operating System disc and insert the Driver Recovery disc. 7. Follow the on-screen instructions to install the drivers and programs. Windows XP backup and recovery 95 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 104
8 Connector pin assignments Audio-out (headphone)/Audio-in (microphone) jack Pin Signal 1 Left audio signal in 2 Right audio signal in 3 Ground 4 Microphone 96 Chapter 8 Connector pin assignments - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 105
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 97 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 106
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 98 Chapter 8 Connector pin assignments - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 107
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Universal Serial Bus 99 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 108
set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 109
for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 110
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 111
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 112
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 113
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 105 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 114
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 115
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 116
13 bay, battery 13 boot options 73, 76 boot order 73, 76 buttons left TouchPad 5 right TouchPad 5 C cables, service considerations 29 caps lock light, identifying 6 changing Setup Utility language 74 changing the Setup Utility language 70 chipset, product description 1 compartment, memory module 13 - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 117
-45 (network) 10 K keyboard product description 3 removal 40 spare part number 17, 40 keys fn 7 function 7 Windows applications 7 Windows logo 7 L language support 72, 76 latches, battery release 13 left TouchPad button, identifying 5 lights battery 8 caps lock 6 drive 8 power 8 webcam 12 wireless - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 118
3 serviceability 4 wireless 2 product name 1 R release latches, battery 13 removal/replacement preliminaries 29 procedures 34 restoring default webcam, identifying 12 Windows applications key, identifying 7 Windows Backup utility 93, 94 Windows logo key, identifying 7 Windows recovery 94 wireless - HP Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook PC - Page 119
Compaq Mini CQ10 Notebook PC and
Compaq Mini 102 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.