HP N9120 HP Scanjet N9120 User Guide - Page 38

The imprinter is not printing or the print quality is poor, Scanner buttons are not working correctly - kofax

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Page 38 highlights

Chapter 4 Scanning at a higher resolution than necessary creates a larger file with no additional benefit. • Color scans create larger files than do black and white scans. • If you are scanning a large number of pages at one time, consider scanning fewer pages at a time to create more, smaller files. • Use the Kofax VirtualReScan software to process the scanned data. Kofax VirtualReScan compresses the data, which can result in a smaller file. The imprinter is not printing or the print quality is poor If you reset the ink level in the HP Scanner Tools Utility the last time that you replaced the print cartridge, you will receive imprinter status alerts when the ink level is running low. If you did not reset the ink level at the time that you replaced the print cartridge, you might receive erroneous imprinter status alerts or the imprinter might run out of ink before the HP Scanner Tools Utility reports that the ink level is low. NOTE: To use the imprinter, load originals in the automatic document feeder (ADF). The imprinter cannot print on pages placed on the scanner glass. To remedy other imprinter problems, try the following: 1. Verify that the Enable Imprinting check box is selected in the scanning software. 2. If the imprinter ink is smearing or leaving blobs of ink on the paper, remove the print cartridge, and then gently wipe the copper contacts of the print cartridge with a clean, damp, lint-free cloth. Reinstall the print cartridge, but do not reset the ink level in the HP Scanner Tools Utility. 3. Verify that the cartridge stall latch holds the print cartridge firmly in place. 4. Verify that the imprinter is positioned at one of the predefined locations that is inside the width of the paper as it is fed through the ADF. 5. Clean and test the imprinter: a. Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. Click the Imprinter tab, and then click Clean Imprinter. b. Ensure that the ADF has at least one piece of paper in the input tray. c. In the HP Scanner Tools Utility, click Test Imprinter. d. If the imprinter print quality is good, continue scanning. Otherwise, replace the print cartridge. See also "Set up and use the imprinter" on page 17 Scanner buttons are not working correctly • Buttons do not work • An unexpected program opens when a button is pressed • Wrong profile is used when the Scan button is pressed 36 Troubleshooting

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Scanning at a higher resolution than necessary creates a larger file with no additional
benefit.
•
Color scans create larger files than do black and white scans.
•
If you are scanning a large number of pages at one time, consider scanning fewer
pages at a time to create more, smaller files.
•
Use the Kofax VirtualReScan software to process the scanned data. Kofax
VirtualReScan compresses the data, which can result in a smaller file.
The imprinter is not printing or the print quality is poor
If you reset the ink level in the HP Scanner Tools Utility the last time that you replaced
the print cartridge, you will receive imprinter status alerts when the ink level is running
low. If you did not reset the ink level at the time that you replaced the print cartridge, you
might receive erroneous imprinter status alerts or the imprinter might run out of ink before
the HP Scanner Tools Utility reports that the ink level is low.
NOTE:
To use the imprinter, load originals in the automatic document feeder (ADF).
The imprinter cannot print on pages placed on the scanner glass.
To remedy other imprinter problems, try the following:
1.
Verify that the
Enable Imprinting
check box is selected in the scanning software.
2.
If the imprinter ink is smearing or leaving blobs of ink on the paper, remove the print
cartridge, and then gently wipe the copper contacts of the print cartridge with a clean,
damp, lint-free cloth. Reinstall the print cartridge, but do
not
reset the ink level in the
HP Scanner Tools Utility.
3.
Verify that the cartridge stall latch holds the print cartridge firmly in place.
4.
Verify that the imprinter is positioned at one of the predefined locations that is inside
the width of the paper as it is fed through the ADF.
5.
Clean and test the imprinter:
a
.
Press the
Tools
(
) button on the scanner front panel to open the HP Scanner
Tools Utility. Click the
Imprinter
tab, and then click
Clean Imprinter
.
b
.
Ensure that the ADF has at least one piece of paper in the input tray.
c
.
In the HP Scanner Tools Utility, click
Test Imprinter
.
d
.
If the imprinter print quality is good, continue scanning. Otherwise, replace the
print cartridge.
See also
“
Set up and use the imprinter” on page 17
Scanner buttons are not working correctly
•
Buttons do not work
•
An unexpected program opens when a button is pressed
•
Wrong profile is used when the Scan button is pressed
Chapter 4
36
Troubleshooting