HP N9120 HP Scanjet N9120 User Guide - Page 39

Buttons do not work, An unexpected program opens when a button is pressed, Scanner Front Panel Buttons

Get HP N9120 - ScanJet Document Flatbed Scanner PDF manuals and user guides
UPC - 883585711567
View all HP N9120 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 39 highlights

Buttons do not work After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. The buttons might be disabled in the HP scanning software. Ensure that the Disable front panel buttons setting in the HP Scanner Tools Utility is cleared. 2. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Display the scanner properties: • Windows 2000: Click Properties. • Windows XP and Vista: Right-click your scanner model, and then click Properties. c. Examine the buttons setting for your scanner: • Windows 2000: Ensure that the Disable Device Events option is not selected. • Windows XP and Vista: Ensure the Take No Action option is not selected. An unexpected program opens when a button is pressed NOTE: The Scan and Copy button settings can be changed in the HP Scanner Tools Utility. You cannot change the settings for the Cancel, Tools, or Power Save buttons. After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. On the Buttons tab of the HP Scanner Tools Utility, determine the associations for the Scanner Front Panel Buttons. If necessary, change the software that is assigned to a button. 2. Verify that the expected program is installed on the computer by looking at the Start menu. If necessary, install the program. 3. If the problem persists, the buttons might be assigned outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Display the scanner properties: • Windows 2000: Click Properties. • Windows XP and Vista: Right-click your scanner model, and then click Properties. c. Ensure that the Start this program option is selected and that the correct application is selected in the drop-down list. Scanner buttons are not working correctly 37

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
Buttons do not work
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1.
The buttons might be disabled in the HP scanning software. Ensure that the
Disable
front panel buttons
setting in the HP Scanner Tools Utility is cleared.
2.
A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
3.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.
Restart your computer.
5.
If the problem persists, the buttons might be disabled outside of the HP scanning
software. Try the following procedure:
a
.
Open
Control Panel
, select
Scanners and Cameras
, and then select your
scanner model from the list.
b
.
Display the scanner properties:
•
Windows 2000: Click
Properties
.
•
Windows XP and Vista: Right-click your scanner model, and then click
Properties
.
c
.
Examine the buttons setting for your scanner:
•
Windows 2000: Ensure that the
Disable Device Events
option is not
selected.
•
Windows XP and Vista: Ensure the
Take No Action
option is not selected.
An unexpected program opens when a button is pressed
NOTE:
The
Scan
and
Copy
button settings can be changed in the HP Scanner
Tools Utility. You cannot change the settings for the
Cancel
,
Tools
, or
Power Save
buttons.
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1.
On the
Buttons
tab of the HP Scanner Tools Utility, determine the associations for
the
Scanner Front Panel Buttons
. If necessary, change the software that is
assigned to a button.
2.
Verify that the expected program is installed on the computer by looking at the
Start
menu.
If necessary, install the program.
3.
If the problem persists, the buttons might be assigned outside of the HP Scanner
Tools Utility. Try the following procedure:
a
.
Open
Control Panel
, select
Scanners and Cameras
, and then select your
scanner model from the list.
b
.
Display the scanner properties:
•
Windows 2000: Click
Properties
.
•
Windows XP and Vista: Right-click your scanner model, and then click
Properties
.
c
.
Ensure that the
Start this program
option is selected and that the correct
application is selected in the drop-down list.
Scanner buttons are not working correctly
37