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Using HP PC Hardware Diagnostics Windows select products

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10 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 47. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Click Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. - or - ● Click the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on- screen instructions. 46 Chapter 10 Using HP PC Hardware Diagnostics

Section	Page
Getting started	13
Best practices	13
More HP resources	13
Getting to know your computer	15
Locating hardware	15
Locating software	15
Right side	15
Left side	16
Display	17
Low blue light mode (select products only)	17
Keyboard area	19
Touchpad settings and components	19
Touchpad settings	19
Adjusting touchpad settings	19
Turning on the touchpad	19
Touchpad components	19
Lights	20
Button, vent, and fingerprint reader	20
Special keys	22
Action keys	23
Bottom	24
Labels	25
Connecting to a network	27
Connecting to a wireless network	27
Using the wireless controls	27
Airplane mode key	27
Operating system controls	27
Connecting to a WLAN	28
Using HP Mobile Broadband (select products only)	28
Using eSIM (select products only)	29
Using GPS (select products only)	29
Using Bluetooth wireless devices (select products only)	29
Connecting Bluetooth devices	29
Connecting to a wired network—LAN (select products only)	30
Enjoying entertainment features	31
Using the camera	31
Using audio	31
Connecting speakers	31
Connecting headphones	31
Connecting headsets	32
Using sound settings	32
Sound settings	32
Audio settings	32
Using video	32
Connecting a DisplayPort device using a USB Type-C cable (select products only)	32
Connecting video devices using an HDMI cable (select products only)	33
Connecting a high-definition TV or monitor using HDMI	33
Setting up HDMI audio	34
Turn on HDMI audio	34
Return audio to computer speakers	34
Discovering and connecting to Miracast-compatible wireless displays (select products only)	35
Using data transfer	35
Connecting devices to a USB Type-C port (select products only)	35
Navigating the screen	36
Using touchpad and touch screen gestures	36
Tap	36
Two-finger pinch zoom	36
Two-finger slide (touchpad and precision touchpad)	37
Two-finger tap (touchpad and precision touchpad)	37
Three-finger tap (touchpad and precision touchpad)	37
Four-finger tap (touchpad and precision touchpad)	38
Three-finger swipe (touchpad and precision touchpad)	38
Four-finger swipe (precision touchpad)	38
One-finger slide (touch screen)	39
Using an optional keyboard or mouse	39
Using an on-screen keyboard (select products only)	39
Managing power	40
Using Sleep and Hibernation	40
Initiating and exiting Sleep	40
Initiating and exiting Hibernation (select products only)	41
Shutting down (turning off) the computer	41
Using the Power icon and Power Options	42
Running on battery power	42
Using HP Fast Charge (select products only)	42
Displaying battery charge	42
Finding battery information in HP Support Assistant (select products only)	42
Conserving battery power	43
Identifying low battery levels	43
Resolving a low battery level	43
Resolving a low battery level when external power is available	43
Resolving a low battery level when no power source is available	44
Resolving a low battery level when the computer cannot exit Hibernation	44
Factory-sealed battery	44
Running on external power	44
Maintaining your computer	46
Improving performance	46
Using Disk Defragmenter	46
Using Disk Cleanup	46
Using HP 3D DriveGuard (select products only)	46
Identifying HP 3D DriveGuard status	47
Updating programs and drivers	47
Updating programs and drivers using Windows 10	47
Updating programs using Windows 10 S	47
Updating drivers using Windows 10 S	47
Cleaning your computer	48
Enabling HP Easy Clean (select products only)	48
Removing dirt and debris from your computer	48
Cleaning your computer with a disinfectant	49
Caring for wood veneer (select products only)	49
Traveling with or shipping your computer	50
Securing your computer and information	51
Using passwords	51
Setting Windows passwords	51
Setting Setup Utility (BIOS) passwords	52
Using Windows Hello (select products only)	52
Using internet security software	53
Using antivirus software	53
Using firewall software	53
Installing software updates	53
Using HP Device as a Service (select products only)	54
Securing your wireless network	54
Backing up your software applications and information	54
Using an optional security cable (select products only)	54
Using Setup Utility (BIOS)	55
Starting Setup Utility (BIOS)	55
Updating Setup Utility (BIOS)	55
Determining the BIOS version	55
Preparing for a BIOS update	56
Downloading a BIOS update	56
Installing a BIOS update	56
Using HP PC Hardware Diagnostics	58
Using HP PC Hardware Diagnostics Windows (select products only)	58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	58
Accessing HP PC Hardware Diagnostics Windows	58
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	58
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	59
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	59
Downloading HP PC Hardware Diagnostics Windows	59
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	59
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	59
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	60
Installing HP PC Hardware Diagnostics Windows	60
Using HP PC Hardware Diagnostics UEFI	60
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	60
Starting HP PC Hardware Diagnostics UEFI	61
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	61
Downloading the latest HP PC Hardware Diagnostics UEFI version	61
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	61
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	62
Downloading Remote HP PC Hardware Diagnostics UEFI	62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	62
Customizing Remote HP PC Hardware Diagnostics UEFI settings	62
Backing up, restoring, and recovering	64
Backing up information and creating recovery media	64
Using Windows tools for backing up	64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	64
Restoring and recovering your system	64
Creating a system restore	65
Restoring and recovery methods	65
Recovering using HP Recovery media	65
Changing the computer boot order	65
Using HP Sure Recover (select products only)	66
Electrostatic discharge	67
Specifications	68
Input power	68
Operating environment	69
Accessibility	70
HP and accessibility	70
Finding the technology tools you need	70
The HP commitment	70
International Association of Accessibility Professionals (IAAP)	71
Finding the best assistive technology	71
Assessing your needs	71
Accessibility for HP products	71
Standards and legislation	72
Standards	72
Mandate 376 – EN 301 549	72
Web Content Accessibility Guidelines (WCAG)	72
Legislation and regulations	72
Useful accessibility resources and links	73
Organizations	73
Educational institutions	73
Other disability resources	73
HP links	74
Contacting support	74

Match case Limit results 1 per page

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI

(Uniﬁed

Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics

UEFI, a

ﬁrmware

feature.

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer,

ﬁrst

you must download and install

it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows

on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or

audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.

▲

You have several options after you receive a failure ID:

●

Click

to open the Event Automation Service (EAS) page, where you can log the case.

– or –

●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the

case.

– or –

●

Click the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP

Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support.

Select the

Start

button, and then select

HP Help and Support

Select

HP PC Hardware Diagnostics Windows

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

Chapter 10

Using HP PC Hardware Diagnostics