Intel S3420GPLX User Guide - Page 77

Appendix E: Troubleshooting, System Boot Quiet Time, Resetting the System

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Appendix E: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See "Additional Information and Software" for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you installed in your system, such as video drivers, network drivers, and SCSI drivers. Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See "Additional Information and Software" for a link to this software. If you cannot resolve your server problems on your own, see "Getting Help" for assistance. System Boot Quiet Time The power-on self test (POST) process includes a quiet time, during which the system may appear to be hung. This may last as long as 20 seconds. Do not power off or reboot the system during this time. The POST LEDs will indicate activity-they may alternate blinking between amber and green. When the quiet time completes, the status LED will change to solid green. Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. Table 9. Resetting the System To do this Soft boot reset to clear the system memory and reload the operating system Clear system memory, restart POST, and reload the operating system Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals Press Reset button Power off/on button Intel® Server Board S3420GP User Guide 75

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Intel® Server Board S3420GP User Guide
75
Appendix E:
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the baseboard management controller (BMC), and the hot-swap
controller (HSC). See
“Additional Information and Software”
for a link to the software
updates. In addition to the server firmware and files, also update any drivers used for
components you installed in your system, such as video drivers, network drivers, and
SCSI drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
“Additional Information and Software”
for a link to this software.
If you cannot resolve your server problems on your own, see
“Getting Help”
for
assistance.
System Boot Quiet Time
The power-on self test (POST) process includes a quiet time, during which the system
may appear to be hung. This may last as long as 20 seconds. Do not power off or reboot
the system during this time. The POST LEDs will indicate activity-they may alternate
blinking between amber and green. When the quiet time completes, the status LED will
change to solid green.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the methods below.
Table 9. Resetting the System
To do this
Press
Soft boot reset to clear the system memory and reload the operating
system
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system
Reset button
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Power off/on
button