Intel SBT2 Product Guide - Page 60

Running New Application Software, Checklist, After the System Has Been Running Correctly

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Page 60 highlights

q Is AC power available at the wall outlet? q Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list on the Intel Customer Support website. Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. Checklist q Does the system meet the minimum hardware requirements for the software? See the software documentation. q Is the software an authorized copy? If not, get one; unauthorized copies often do not work. q If you are running the software from a diskette, is it a good copy? q If you are running the software from a CD-ROM disk, is the disk scratched or dirty? q If you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed? q Are the correct device drivers installed? q Is the software correctly configured for the system? q Are you using the software correctly? If the problems persist, contact the software vendor's customer service representative. After the System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems. Checklist q If you are running the software from a diskette, try a new copy of the software. q If you are running the software from a CD-ROM disk, try a different disk to see if the problem occurs on all disks. q If you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk, and try running it again. Make sure all necessary files are installed. q If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. q If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.) 60 Solving Problems

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60
Solving Problems
q
Is AC power available at the wall outlet?
q
Are all integrated components from the tested components lists? Check the tested memory, and
chassis lists, as well as the supported hardware and operating system list on the Intel Customer
Support website.
Running New Application Software
Problems that occur when you run new application software are usually related to the software.
Faulty equipment is much less likely, especially if other software runs correctly.
Checklist
q
Does the system meet the minimum hardware requirements for the software?
See the software
documentation.
q
Is the software an authorized copy?
If not, get one; unauthorized copies often do not work.
q
If you are running the software from a diskette, is it a good copy?
q
If you are running the software from a CD-ROM disk, is the disk scratched or dirty?
q
If you are running the software from a hard disk drive, is the software correctly installed?
Were
all necessary procedures followed and files installed?
q
Are the correct device drivers installed?
q
Is the software correctly configured for the system?
q
Are you using the software correctly?
If the problems persist, contact the software vendor’s customer service representative.
After the System Has Been Running Correctly
Problems that occur after the system hardware and software have been running correctly often
indicate equipment failure.
Many situations that are easy to correct, however, can also cause such
problems.
Checklist
q
If you are running the software from a diskette, try a new copy of the software.
q
If you are running the software from a CD-ROM disk, try a different disk to see if the problem
occurs on all disks.
q
If you are running the software from a hard disk drive, try running it from a diskette.
If the
software runs correctly, there may be a problem with the copy on the hard disk drive.
Reinstall
the software on the hard disk, and try running it again.
Make sure all necessary files are
installed.
q
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard
input is incorrect), a marginal power supply, or other random component failures.
q
If you suspect that a transient voltage spike, power outage, or brownout might have occurred,
reload the software and try running it again.
(Symptoms of voltage spikes include a flickering
video display, unexpected system reboots, and the system not responding to user commands.)