LG 37LD325H Owners Manual - Page 160

Commercial Mode Check / FTG Operation Troubleshooting, FTG Operation Troubleshooting

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Commercial Mode Check Troubleshooting (Cont.) Commercial Mode Check / FTG Operation Troubleshooting Press POWER on Installer Remote. TV No Bad responded? TV Yes Leave the TV set ON. Go to Installer Menu by pressing MENU until the on-screen setup menus lock up (i.e., stop responding). TV stopped responding or continued to respond? Stopped responding TV is in Commercial Mode. Continued to respond TV is not in Commercial Mode. Call Technical Support for assistance. FTG Operation Troubleshooting The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation. Symptom Communication Error ("Communications Timeout") Possible Cause(s) Cable(s) not connected. TV not powered. TV not turned ON. Wrong COM (communication) port. Solution(s) Check and connect communication cables. Check/connect the TV power cord. TV needs to be turned ON (default FTG Mode). In the FTG Configuration Application, select the correct COM port for the cable being used. 206-4163 43

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43
206-4163
Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
Press
POWER on
Installer Remote.
TV
responded?
Bad
TV
Yes
No
TV
stopped
responding or
continued to
respond?
TV is in
Commercial Mode.
Stopped
responding
TV is not in Commercial
Mode. Call Technical
Support for assistance.
Continued
to respond
Leave the TV set ON.
Go to Installer Menu
by pressing MENU until
the on-screen setup
menus lock up (i.e.,
stop responding).
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom
Possible Cause(s)
Solution(s)
Communication Error
(“Communications
Timeout”)
Cable(s) not connected.
Check and connect communication cables.
TV not powered.
Check/connect the TV power cord.
TV not turned ON.
TV needs to be turned ON (default FTG Mode).
Wrong COM
(communication) port.
In the FTG Configuration Application, select the correct
COM port for the cable being used.
Commercial Mode Check