LG LUWD1CW Owners Manual - Page 32

32 SMART FUNCTIONS SMART FUNCTIONS Smart Diagnosis™ through the Customer Information Center ••For appliances with the or logo This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-984-6306 2 When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. ••For best results, do not move the phone while the tones are being transmitted. ••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. ••The Smart Diagnosis™ function depends on the local call quality. ••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction. 3 Press and hold Warm Water for 3 seconds while holding the phone mouthpiece to the Smart Diagnosis™ icon. 4 Keep the phone in place until the tone transmission has finished. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.