Lacie 2big Network 2 User Manual - Page 66

Troubleshooting the Network Connection, - 2tb review

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LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual Troubleshooting page 66 6.3. Troubleshooting the Network Connection Problem Question Solution The USB drive/key or USB printer connected to the USB expansion port is not recognized. Is the drive connected to your computer via USB type B? Devices connected to the USB expansion port (hard drive or printer) are automatically unmounted when you connect the USB cable to the USB host port. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable. I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not listed in the LNA. Is the USB drive formatted in MS-DOS (FAT32) and is its capacity more than 500 GB? Reformat the drive in a different file format. The USB or eSATA drive connected to my LaCie 2big Network 2 won't mount on my computer. Does the capacity of your eSATA USB drive exceed 2 TB? Drives with a capacity greater than 2TB cannot be connected to the LaCie 2big Network 2. The system is not recognized by the computer. Does your computer's configuration meet the minimum system requirements? Check section 1.1. Minimum System Requirements for more information. Is the system's power supply connected and is the blue light on the front of the drive on? Make sure that the power supply is properly connected (see section 2.2. STEP 2: Connect the Ethernet Cable for details); that the system has been powered on pushing the button on the back; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power. Is the blue light on the front of the device flickering for an inordinate period of time? If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support. Did you follow the correct installation steps? Review the installation steps (2. Connecting to a Network). Are both ends of the Ethernet cable firmly connected? Disconnect the Ethernet cable, wait 10 seconds and then reconnect. Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented. Check that the Ethernet connectors are straight and fully seated in the Ethernet ports. Make sure that you use the Ethernet cord provided in the LaCie 2big Network 2 box. continued on the next page >>

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LaCie 2big Network 2
•
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 66
6.3. Troubleshooting the Network Connection
Problem
Question
Solution
The USB drive/key or USB
printer connected to the USB
expansion port is not recog-
nized.
Is the drive connected to your computer
via USB type B?
Devices connected to the USB expansion port (hard drive or
printer) are automatically unmounted when you connect the
USB cable to the USB host port.
To make the hard drive or
printer accessible, disconnect the drive from your computer and
connect it to the network using the Ethernet cable.
I connected a USB drive to the
USB expansion port Type A,
but the drive does not mount
and is not listed in the LNA.
Is the USB drive formatted in MS-DOS
(FAT32) and is its capacity more than
500 GB?
Reformat the drive in a different file format.
The USB or eSATA drive con-
nected to my LaCie 2big Net-
work 2 won’t mount on my
computer.
Does the capacity of your eSATA USB
drive exceed 2 TB?
Drives with a capacity greater than 2TB cannot be connected to
the LaCie 2big Network 2.
The system is not recognized
by the computer.
Does your computer’s configuration
meet the minimum system require-
ments?
Check section
1.1. Minimum System Requirements
for more in-
formation.
Is the system’s power supply connected
and is the blue light on the front of the
drive on?
Make sure that the power supply is properly connected (see
section
2.2. STEP 2: Connect the Ethernet Cable
for details);
that the system has been powered on pushing the button on the
back; and that the outlet the power supply is connected to is
powered on or has a sufficient supply of power.
Is the blue light on the front of the de-
vice flickering for an inordinate period
of time?
If the blue light is flickering or will not turn on, the power sup-
ply may be defective.
Please contact your LaCie reseller or
LaCie Customer Support.
Did you follow the correct installation
steps?
Review the installation steps (
2. Connecting to a Network
).
Are both ends of the Ethernet cable
firmly connected?
Disconnect the Ethernet cable, wait 10 seconds and then
reconnect.
Ensure that the interface connectors are properly aligned.
The
Ethernet cable can only be inserted one way. Make sure it is
correctly oriented.
Check that the Ethernet connectors are straight and fully seated
in the Ethernet ports.
Make sure that you use the Ethernet cord provided in the LaCie
2big Network 2 box.
continued on the next page >>