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LaCie 2big Network 2 • DESIGN BY NEIL POULTON User Manual Troubleshooting page 70 The drive is not recognized by Does your computer's operating system Check your computer's documentation and see section 6. Re- the computer. support the file system? formatting the 2big Network 2. Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.1. Minimum System Requirements for more information. Also, try changing the computer you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worthwhile test. Is the drive's power supply connected? Make sure that the power supply is properly connected (see section 3.4.2. STEP 2: Turn On the Drive) and that the outlet the power supply is connected to is working. Did you follow the correct installation Review the installation steps in section 3.4. Accessing Shares steps for the USB connection via USB. Are both ends of the USB cables firmly attached? Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Is there a conflict with other device driv- Contact LaCie Technical Support for help. ers or extensions? I cannot copy a file larger than 4 GB to the drive. Are you connected to the computer via USB? When you connect the 2big Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). This format limits file sizes to 4 GB. To transfer >4GB files to the 2big Network 2, disconnect the USB cable and connect the Ethernet cable. See sections 3.4.3. Disconnecting the USB Connection and 2.2. STEP 2: Connect the Ethernet Cable. Alternatively, you can reformat the USB Share to NTFS, which permits larger file sizes (see section 4.11. Dashboard: Drive Information). Is the drive connected to a standard USB port on your computer? If your drive is connected to a standard USB port, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a HiSpeed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more information, please see sections 5.1. Optimizing Data Transfers. Does your computer or operating sys- See sections 1.1. Minimum System Requirements and 5.1. Opti- tem support Hi-Speed USB 2.0? mizing Data Transfers for more information. The capacity of the disk is not the total one written on the packaging. When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity is dedicated for the Ethernet connection. This can be modified; see 4.11. Dashboard: Drive Information. continued on the next page >>

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LaCie 2big Network 2
•
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 70
The drive is not recognized by
the computer.
Does your computer’s operating system
support the file system?
Check your computer’s documentation and see section 6. Re-
formatting the 2big Network 2.
Is there an icon for the drive in My Com-
puter?
Go into My Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem. Go into
My Computer and look for an icon and drive letter assigned to
the LaCie drive. If the drive does not appear, follow the rest of
the Troubleshooting tips to isolate the problem.
Does your computer’s configuration
meet the minimum system requirements
for use with this drive?
See section
1.1. Minimum System Requirements
for more infor-
mation.
Also, try changing the computer you are using. Com-
puter problems can manifest themselves in many ways. Even if
the computer appears to be working properly, this is a worth-
while test.
Is the drive’s power supply connected?
Make sure that the power supply is properly connected (see sec-
tion
3.4.2. STEP 2: Turn On the Drive
) and that the outlet the
power supply is connected to is working.
Did you follow the correct installation
steps for the USB connection
Review the installation steps in section
3.4. Accessing Shares
via USB
.
Are both ends of the USB cables firmly
attached?
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables,
waiting 10 seconds, and then reconnecting them. If the drive is
still not recognized, restart your computer and try again.
Is there a conflict with other device driv-
ers or extensions?
Contact LaCie Technical Support for help.
I cannot copy a file larger
than 4 GB to the drive.
Are you connected to the computer via
USB?
When you connect the 2big Network 2 to a computer via USB,
the USB share of the drive that mounts on the computer is for-
matted in MS-DOS (FAT32).
This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the
USB cable and connect the Ethernet cable.
See sections
3.4.3.
Disconnecting the USB Connection
and
2.2. STEP 2: Connect
the Ethernet Cable
.
Alternatively, you can reformat the USB
Share to NTFS, which permits larger file sizes (see section
4.11.
Dashboard: Drive Information
).
Is the drive connected to a standard
USB port on your computer?
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates. For more informa-
tion, please see sections
5.1. Optimizing Data Transfers
.
Does your computer or operating sys-
tem support Hi-Speed USB 2.0?
See sections
1.1. Minimum System Requirements
and
5.1. Opti-
mizing Data Transfers
for more information.
The capacity of the disk is not
the total one written on the
packaging.
When you connect the drive to your computer via USB, only a portion of the total capacity is available.
Up
to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity
is dedicated for the Ethernet connection.
This can be modified; see
4.11. Dashboard: Drive Information
.
continued on the next page >>