Lacie 5big Backup Server User Manual - Page 63

Contacting Customer Support, Before You Contact Technical Support, Information

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LaCie 5big Backup Server Configuration Guide Contacting Customer Support page 63 10. Contacting Customer Support Before You Contact Technical Support Read the User Manual and review the Troubleshooting section. Try to isolate the problem. If possible, make the 5big Backup Server the only storage device on the network, and confirm that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie 5big Backup Server to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Information Where to Find Information LaCie 5big Backup Server serial number Located on a sticker at the back of drive or on the original packaging PC model Operating system version Processor speed Right click My Computer and select Properties > General. Computer memory The brands and models of other internal and external peripher- Right click My Computer and select Properties > Hardware. als installed on my computer

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LaCie 5big Backup Server
Contacting Customer Support
Configuration Guide
page 63
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the 5big Backup Server
the only storage device on the network, and confirm that all of the
cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie 5big Backup
Server to work properly, contact us via the contacts on the following
page. Before contacting us, make sure that you are in front of your
computer and that you have the following information on hand:
Information
Where to Find Information
LaCie 5big Backup Server serial number
Located on a sticker at the back of drive or on the original packaging
PC model
Right click
My Computer
and select
Properties > General
.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripher-
als installed on my computer
Right click
My Computer
and select
Properties > Hardware.
10. Contacting Customer Support