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Scan to Network troubleshooting, The application icon is missing from the home screen

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Troubleshooting 301 Scan to Network troubleshooting The application icon is missing from the home screen MAKE SURE TO ENABLE AT LEAST ONE VALID DESTINATION DISPLAY THE APPLICATION ICON WHEN NO DESTINATIONS ARE AVAILABLE 1 From the Embedded Web Server, click Settings or Configuration. 2 Click Device Solutions > Solutions (eSF), or click Embedded Solutions. 3 Click the name of the application > Configure. 4 From the Home Screen Button section, select Always show button under Display Option, and then click Apply. Printer cannot scan to the selected destination MAKE SURE THE DESTINATION IS VALID Verify that the destination is valid in the application configuration settings. If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server. IF THE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED If the destination exists within a different Windows domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the printer network setup. MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the destination if the destination and the printer reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the printer resides on, or the destination should be set up on the same subnet as the printer. For more information, contact your system support person. MAKE SURE A FILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION If the three configuration settings for the File Name section of the application configuration page are not selected (allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name already exists within the destination, then there will be no method in place to distinguish the newly scanned file from the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name. In this case, the old file must either be removed from the destination, or one of the previously mentioned settings must be turned on.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the ADF and scanner glass	13
Using the printer control panel	14
Understanding the home screen	16
Understanding the home screen	16
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Accessing the Embedded Web Server	20
Showing or hiding icons on the home screen	20
Activating the home screen applications	21
Setting up Forms and Favorites	21
Setting up Scan to Network	21
Setting up My MFP	22
Understanding WS-Scan	22
Setting up Remote Operator Panel	23
Exporting and importing a configuration	23
Additional printer setup	25
Installing internal options	25
Available internal options	25
Accessing the system board	26
Installing a memory card	30
Installing a flash memory or firmware card	32
Installing an Internal Solutions Port	33
Installing a printer hard disk	37
Removing a printer hard disk	41
Installing hardware options	42
Order of installation	42
Installing optional drawers	43
Attaching cables	44
Setting up the printer software	46
Installing the printer software	46
Updating available options in the printer driver	47
Networking	48
Preparing to set up the printer on a wireless network	48
Installing the printer on a wireless network (Windows)	48
Installing the printer on a wireless network (Macintosh)	50
Installing the printer on a wired network	52
Changing port settings after installing a new network Internal Solutions Port	55
Setting up serial printing	56
Verifying printer setup	58
Printing a menu settings page	58
Printing a network setup page	58
Loading paper and specialty media	59
Setting the paper size and type	59
Configuring Universal paper settings	59
Loading the standard or optional 550-sheet tray	59
Loading the optional 550-sheet special media tray	63
Loading the 2,000-sheet high-capacity feeder	69
Loading the multipurpose feeder	71
Linking and unlinking trays	74
Unlinking trays	74
Linking trays	74
Creating a custom name for a paper type	75
Assigning a custom paper type name	75
Configuring a custom name	75
Paper and specialty media guidelines	77
Paper guidelines	77
Paper characteristics	77
Unacceptable paper	78
Selecting paper	78
Selecting preprinted forms and letterhead	78
Using recycled paper and other office papers	79
Storing paper	80
Supported paper sizes, types, and weights	81
Supported paper sizes	81
Supported paper types and weights	83
Printing	84
Printing forms	84
Printing a document	84
Printing a document	84
Printing in black and white	85
Adjusting toner darkness	85
Using Max Speed and Max Yield	85
Printing from a mobile device	86
Printing from a flash drive	86
Printing from a flash drive	86
Supported flash drives and file types	87
Printing confidential and other held jobs	88
Storing print jobs in the printer	88
Printing confidential and other held jobs	88
Printing information pages	89
Printing a font sample list	89
Printing a directory list	89
Printing on specialty media	89
Tips on using letterhead	89
Tips on using transparencies	90
Tips on using envelopes	90
Tips on using labels	91
Tips on using card stock	91
Canceling a print job	92
Canceling a print job from the printer control panel	92
Canceling a print job from the computer	92
Copying	93
Making copies	93
Making a quick copy	93
Copying using the ADF	93
Copying using the scanner glass	94
Copying film photos	94
Copying on specialty media	94
Copying on transparencies	94
Copying on letterhead	94
Customizing copy settings	95
Copying in black and white	95
Copying to a different size	95
Making copies using paper from a selected tray	95
Copying different paper sizes	96
Copying on both sides of the paper (duplexing)	96
Reducing or enlarging copies	97
Adjusting copy quality	97
Collating copies	98
Placing separator sheets between copies	98
Copying multiple pages onto a single sheet	99
Creating a custom copy job (job build)	99
Placing information on copies	100
Placing the date and time at the top of each page	100
Placing an overlay message on each page	100
Canceling a copy job	100
Canceling a copy job while the document is in the ADF	100
Canceling a copy job while copying pages using the scanner glass	101
Canceling a copy job while pages are being printed	101
Understanding the copy screens and options	101
Copy from	101
Copy to	101
Copies	101
Scale	102
Darkness	102
Sides (Duplex)	102
Collate	102
Content	102
Color	103
Advanced Options	103
Save As Shortcut	103
E-mailing	104
Getting ready to e-mail	104
Setting up the e-mail function	104
Configuring e-mail settings	104
Creating an e-mail shortcut	105
Creating an e-mail shortcut using the Embedded Web Server	105
Creating an e-mail shortcut using the printer control panel	105
E-mailing a document	106
Sending an e-mail using the printer control panel	106
Sending an e-mail using a shortcut number	106
Sending an e-mail using the address book	106
Customizing e-mail settings	107
Adding e-mail subject and message information	107
Changing the output file type	107
Canceling an e-mail	108
Understanding e-mail options	108
Recipients	108
Subject	108
Message	108
File Name	108
Original Size	108
Resolution	108
Color	109
Content	109
Darkness	109
Send As	109
Page Setup	110
Scan Preview	110
Advanced Options	110
Faxing	111
Getting the printer ready to fax	111
Initial fax setup	112
Choosing a fax connection	112
Connecting to an analog telephone line	113
Connecting to a DSL service	113
Connecting to a PBX or ISDN system	114
Connecting to a distinctive ring service	114
Connecting to an adapter for your country or region	115
Setting the outgoing fax or station name and number	115
Setting the date and time	116
Configuring the printer to observe daylight saving time	116
Creating shortcuts	117
Creating a fax destination shortcut using the Embedded Web Server	117
Creating a fax destination shortcut using the printer control panel	117
Sending a fax	117
Sending a fax using the printer control panel	117
Sending a fax using the computer	118
Sending a fax using shortcuts	118
Sending a fax using the address book	119
Customizing fax settings	119
Changing the fax resolution	119
Making a fax lighter or darker	120
Sending a fax at a scheduled time	120
Viewing a fax log	120
Blocking junk faxes	120
Canceling an outgoing fax	121
Canceling a fax while the original documents are still scanning	121
Canceling a fax after the original documents have been scanned to memory	121
Understanding fax options	121
Content	121
Resolution	122
Darkness	122
Color	122
Page Setup	122
Scan Preview	122
Delayed Send	123
Advanced Options	123
Holding and forwarding faxes	123
Holding faxes	123
Forwarding a fax	124
Scanning	125
Using Scan to Network	125
Scanning to an FTP address	125
Creating shortcuts	125
Creating an FTP shortcut using the Embedded Web Server	125
Creating an FTP shortcut using the touch screen	126
Scanning to an FTP address	126
Scanning to an FTP address using the printer control panel	126
Scanning to an FTP address using a shortcut number	126
Scanning to an FTP address using the address book	127
Using the FTP options	127
FTP	127
File Name	127
Original Size	127
Send As	127
Color	128
Resolution	128
Page Setup	128
Content	128
Scan Preview	128
Advanced Options	129
Scanning to a computer or flash drive	129
Scanning to a computer	129
Scanning to a flash drive	130
Using the ScanBack Utility	130
Using the scan profile options	131
Original Size	131
Resolution	131
Color	131
Content	131
Darkness	132
Page Setup	132
Scan Preview	132
Advanced Options	132
Understanding the printer menus	133
Menus list	133
Supplies menu	134
Paper menu	136
Default Source menu	136
Paper Size/Type menu	136
Configure MP menu	139
Substitute Size menu	140
Paper Weight menu	140
Paper Loading menu	142
Custom Types menu	143
Custom Scan Sizes menu	144
Custom Names menu	144
Universal Setup menu	144
Reports menu	145
Reports menu	145
Network/Ports menu	146
Active NIC menu	146
Standard Network or Network [x] menus	146
Reports menu	148
Network Card menu	148
TCP/IP menu	148
IPv6 menu	150
Wireless menu	150
AppleTalk menu	151
Standard USB menu	152
Parallel [x] menu	153
Serial [x] menu	155
SMTP Setup menu	158
Security menu	159
Edit Security Setups menu	159
Miscellaneous Security Settings menu	160
Confidential Print menu	161
Disk Wiping menu	161
Security Audit Log menu	163
Set Date and Time menu	165
Settings menu	166
General Settings menu	166
Copy Settings menu	174
Fax Settings menu	178
Fax Mode (Analog Fax Setup) menu	178
Fax Mode (Fax Server Setup) menu	187
E-mail Settings menu	188
FTP Settings menu	193
Flash Drive menu	197
Print Settings	202
Setup menu	202
Finishing menu	204
Quality menu	205
Job Accounting menu	208
Utilities menu	210
XPS menu	211
PDF menu	211
PostScript menu	211
PCL Emul menu	212
HTML menu	214
Image menu	215
Help menu	216
Saving money and the environment	217
Saving paper and toner	217
Using recycled paper	217
Conserving supplies	217
Saving energy	218
Using Eco-Mode	218
Reducing printer noise	218
Adjusting Sleep mode	219
Using Hibernate Mode	220
Adjusting the brightness of the display	220
Restoring factory default settings	221
Recycling	221
Recycling Lexmark products	221
Recycling Lexmark packaging	222
Returning Lexmark cartridges for reuse or recycling	222
Securing the printer	223
Locking the system board	223
Statement of Volatility	223
Erasing volatile memory	224
Erasing non-volatile memory	224
Erasing printer hard disk memory	225
Configuring printer hard disk encryption	225
Finding printer security information	227
Maintaining the printer	228
Cleaning the printer parts	228
Cleaning the interior of the printer	228
Cleaning the exterior of the printer	228
Cleaning the scanner glass	229
Cleaning the ADF parts	229
Cleaning the printhead lenses	232
Checking the status of parts and supplies	234
Checking the status of parts and supplies on the printer control panel	234
Checking the status of parts and supplies from the Embedded Web Server	234
Ordering parts and supplies	235
Ordering a toner cartridge	235
Ordering a fuser or a transfer module	235
Ordering a waste toner bottle	236
Ordering ADF replacement parts	236
Ordering a photoconductor	236
Using genuine Lexmark parts and supplies	237
Storing supplies	237
Replacing parts and supplies	237
Replacing a toner cartridge	237
Replacing the ADF parts	239
Replacing the waste toner bottle	245
Replacing a photoconductor	246
Resetting the maintenance counter	249
Moving the printer	249
Before moving the printer	249
Moving the printer to another location	250
Shipping the printer	250
Managing the printer	251
Finding advanced networking and administrator information	251
Checking the virtual display	251
Viewing reports	251
Setting up e-mail alerts	251
Clearing jams	253
Avoiding jams	253
Understanding jam numbers and locations	254
200–201 paper jams	255
202–203 paper jams	260
24x paper jam	266
250 paper jam	267
29y.xx paper jams	267
Troubleshooting	270
Solving basic printer problems	270
Understanding printer messages	270
Adjusting color	270
An error has occurred with the USB drive. Please remove and reinsert drive.	270
Change [paper source] to [custom type name]	270
Change [paper source] to [custom string]	271
Change [paper source] to [paper type] [paper size]	271
Close front door	271
Close top access cover	271
Disk corrupted	271
Disk full, scan job canceled	271
Disk near full. Securely clearing disk space.	272
Disk problem	272
Error reading USB drive. Remove USB.	272
Fax memory full	272
Fax partition inoperative. Contact system administrator.	272
Fax server 'To Format' not set up. Contact system administrator.	272
Fax Station Name not set up	272
Fax Station Number not set up	273
Insert Tray [x]	273
Install Tray [x]	273
Load [paper source] with [custom type name]	273
Load [paper source] with [custom string]	273
Load [paper source] with [paper size]	274
Load [paper source] with [paper type] [paper size]	274
Load Manual Feeder with [custom type name]	274
Load Manual Feeder with [custom string]	274
Load Manual Feeder with [paper size]	274
Load Manual Feeder with [paper type] [paper size]	275
Memory full, cannot print faxes	275
No analog phone line connected to modem, fax is disabled.	275
Paper changes needed	275
Remove packaging material, [area name]	275
Remove paper from standard output bin	275
Replace separator pad	275
Restore held jobs?	275
Scanner ADF Cover Open	276
Scan Document Too Long	276
SMTP server not set up. Contact system administrator.	276
Some held jobs were not restored	276
Supply needed to complete job	276
Tray [x] paper size unsupported	276
Unsupported disk	276
Weblink server not set up. Contact system administrator	276
31.xx Missing or defective [color] cartridge	277
32.xx [color] cartridge part number unsupported by device	277
34 Incorrect paper size, open [src]	277
35 Insufficient memory to support Resource Save feature	277
37 Insufficient memory to collate job	277
37 Insufficient memory for Flash Memory Defragment operation	278
37 Insufficient memory, some Held Jobs were deleted	278
37 Insufficient memory, some held jobs will not be restored	278
38 Memory full	278
39 Complex page, some data may not have printed	278
51 Defective flash detected	278
52 Not enough free space in flash memory for resources	278
53 Unformatted flash detected	279
54 Network [x] software error	279
54 Serial option [x] error	279
54 Standard network software error	279
55 Unsupported option in slot [x]	279
56 Parallel port [x] disabled	280
56 Serial port [x] disabled	280
56 Standard USB port disabled	280
56 USB port [x] disabled	280
57 Configuration change, some held jobs were not restored	280
58 Input config error	280
58 Too many disks installed	281
58 Too many flash options installed	281
58 Too many trays attached	281
59 Incompatible tray [x]	281
61 Remove defective disk	281
62 Disk full	282
63 Unformatted disk	282
80.xx Fuser near life warning	282
80.xx Fuser life warning	282
80.xx Replace fuser	282
80.xx Fuser missing	282
82.xx Replace waste toner bottle	282
82.xx Waste toner bottle missing	283
82.xx Waste toner bottle nearly full	283
83.xx Replace transfer module	283
83.xx Transfer module life warning	283
83.xx Transfer module missing	283
83.xx Transfer module near life warning	283
84.xx [color] photoconductor missing	283
84.xx [color] photoconductor nearly low	283
84.xx [Color] photoconductor low	284
84.xx Replace [color] photoconductor	284
88 Replace [color] cartridge	284
88.xx [Color] cartridge critically low	284
88.xx [color] cartridge low	284
88.xx [color] cartridge nearly low	285
88.xx [Color] cartridge very low	285
29y.xx Close flatbed cover and load originals if restarting job	285
280.06 Paper missing	285
840.01 Scanner disabled by admin	286
840.02 Scanner disabled. Contact system administrator if problem persists.	286
1565 Emulation error, load emulation option	286
Solving printing problems	286
Multiple-language PDF files do not print	286
Printer control panel display is blank or displays only diamonds	286
Error message about reading USB drive appears	286
Print jobs do not print	286
Make sure there is no problem with your printer	286
Make sure the printer is ready to print	286
Check if a supply is missing or needs replacement	287
Check if the standard exit bin is full	287
Check if the paper tray is empty	287
Make sure the correct printer software is installed	287
Make sure the internal print server is working properly	287
Make sure you are using a recommended USB, serial, or Ethernet cable	287
Make sure printer cables are securely connected	287
Confidential and other held jobs do not print	287
Partial job, no job, or blank page prints	287
Make sure the printer has sufficient memory	288
Print job takes longer than expected	288
Reduce the complexity of the print job	288
Turn off the Page Protect setting	288
Change the environmental settings	288
Printing slows down	288
Make sure to use paper not narrow enough to invoke the slowdown mode	288
Contact customer support	288
Job prints from the wrong tray or on the wrong paper	289
Check the paper type and paper size settings	289
Incorrect characters print	289
Tray linking does not work	289
Load the same size and type of paper	289
Use the same Paper Size and Paper Type settings	289
Large jobs do not collate	289
Make sure Collate is set to On	289
Reduce the complexity of the print job	289
Make sure the printer has enough memory	290
Unexpected page breaks occur	290
Increase the Print Timeout value	290
Solving copy problems	290

Match case Limit results 1 per page

Scan to Network troubleshooting

The application icon is missing from the home screen

AKE

SURE

ENABLE

LEAST

ONE

VALID

DESTINATION

ISPLAY

THE

APPLICATION

ICON

WHEN

DESTINATIONS

ARE

AVAILABLE

From the Embedded Web Server, click

Settings

Configuration

Click

Device Solutions

Solutions (eSF)

, or click

Embedded Solutions

Click the name of the application >

Configure

From the Home Screen Button section, select

Always show button

under Display Option, and then click

Apply

Printer cannot scan to the selected destination

AKE

SURE

THE

DESTINATION

VALID

Verify that the destination is valid in the application configuration settings.

If the destination has been moved, then the network address may have changed. The destination network address

can be accessed from the Embedded Web Server.

THE

PRINTER

AND

DESTINATION

RESIDE

DIFFERENT

DOMAINS

THEN

MAKE

SURE

THE

DOMAIN

INFORMATION

SPECIFIED

If the destination exists within a different Windows domain than the printer, then you can edit the destination from

the application configuration page and enter the appropriate Windows domain information in the domain field as

part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the

printer network setup.

AKE

SURE

THE

FIREWALL

SOFTWARE

ALLOWING

COMMUNICATION

If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP

or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the

destination if the destination and the printer reside on different subnets. The Windows Firewall must either be

configured to allow communication with the subnet the printer resides on, or the destination should be set up on

the same subnet as the printer. For more information, contact your system support person.

AKE

SURE

FILE

WITH

THE

DEFAULT

FILE

NAME

DOES

NOT

ALREADY

EXIST

THE

DESTINATION

If the three configuration settings for the File Name section of the application configuration page are not selected

(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name

already exists within the destination, then there will be no method in place to distinguish the newly scanned file from

the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive

a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.

In this case, the old file must either be removed from the destination, or one of the previously mentioned settings

must be turned on.

Troubleshooting

301