Linksys SPA921 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 152

Telephone Configuration > Ext 1, Call Feature Settings, Mailbox ID

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Troubleshooting B Q. When the phones boot up, the LEDs flash yellow for several seconds and then turn green. A. This behavior indicates that the switch is performing spanning tree functions, which may interfere with VoIP performance. For proper performance, both spanning tree and Port Fast should be enabled on the switch. For instructions about configuring these settings on the SLM224P, see "Enabling Spanning Tree and Port Fast on the SLM224P Switch," on page 43. After you enable Port Fast, the phone LEDs should no longer flash yellow after a reboot. Q. I am using the SPA400 for voice mail but am having trouble retrieving messages from a phone. When I press the Message button on the phone, I am prompted to enter a mailbox number, or I get a busy tone. A. If the station is properly configured, you should be prompted for a password when you press the Message button. The other responses are caused by the following issues: • Mailbox not assigned to the phone: If you are prompted to enter a mailbox number, a mailbox is not assigned to the phone. Review the settings on the SPA400 Voice mail User page to determine which mailboxes are configured. Next, check the Telephone Configuration > Ext 1 page, Call Feature Settings section. Make sure that the Mailbox ID field displays the correct line interface number for the SPA400 as well as a valid mailbox number; for example, 2102 (line interface 2, mailbox number 102). For more information, see "Configuring the Voice Mail Server and Voice Mail Users," on page 82) and "Setting Up Each Station," on page 85, in this guide. • USB drive issues or line interface issues: A busy tone indicates a problem with the configuration. Verify that the USB drive is properly inserted into the SPA400. Verify that the correct data was entered on the Line 2 configuration page (see ""Configuring SPA9000 Connectivity with the SPA400 for PSTN and Voice Mail Service," on page 70). Q. When a call comes into a Shared Line Appearance, only one phone rings. A. Make sure that the SLA is configured properly on each phone. You must configure the information the Ext N page and on the Phone page for each phone. Review the step-by-step instructions in "Managing Inbound Calls with Shared Line Appearances," on page115. SPA9000 Voice System Installation and Configuration Guide for Web UI 150

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
150
B
Q.
When the phones boot up, the LEDs flash yellow for several seconds and
then turn green.
A.
This behavior indicates that the switch is performing spanning tree functions,
which may interfere with VoIP performance. For proper performance, both
spanning tree and Port Fast should be enabled on the switch. For instructions
about configuring these settings on the SLM224P, see
“Enabling Spanning Tree
and Port Fast on the SLM224P Switch,” on page 43
. After you enable Port Fast, the
phone LEDs should no longer flash yellow after a reboot.
Q.
I am using the SPA400 for voice mail but am having trouble retrieving mes-
sages from a phone. When I press the Message button on the phone, I am
prompted to enter a mailbox number, or I get a busy tone.
A.
If the station is properly configured, you should be prompted for a password
when you press the Message button.
The other responses are caused by the
following issues:
•
Mailbox not assigned to the phone: If you are prompted to enter a mailbox
number, a mailbox is not assigned to the phone. Review the settings on the
SPA400 Voice mail User page to determine which mailboxes are configured.
Next, check the
Telephone Configuration > Ext 1
page,
Call Feature Settings
section. Make sure that the
Mailbox ID
field displays the correct line interface
number for the SPA400 as well as a valid mailbox number; for example, 2102
(line interface 2, mailbox number 102). For more information, see
“Configuring
the Voice Mail Server and Voice Mail Users,” on page 82
) and
“Setting Up Each
Station,” on page 85
, in this guide.
•
USB drive issues or line interface issues: A busy tone indicates a problem with
the configuration. Verify that the USB drive is properly inserted into the
SPA400. Verify that the correct data was entered on the Line 2 configuration
page (see
“
“Configuring SPA9000 Connectivity with the SPA400 for PSTN and
Voice Mail Service,” on page 70
).
Q.
When a call comes into a Shared Line Appearance, only one phone rings.
A.
Make sure that the SLA is configured properly on each phone. You must
configure the information the Ext N page and on the Phone page for each phone.
Review the step-by-step instructions in
“Managing Inbound Calls with Shared Line
Appearances,” on page115
.