Linksys SPA921 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 156

call was connected to the wrong extension number., I placed a test call from an external number

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Troubleshooting B Q. I placed a test call from an external number, and I heard a busy tone, or my call was connected to the wrong extension number. There are three possible causes to consider: • Line Registration: Verify that the line is registered. On the SPA9000 Voice > Info page, scroll down to the Line N Status section, where N is the number of the line interface. Verify that the Status is Registered. If it is not, review your entries on the Voice > Line N page to ensure that the correct information is entered. After making a change, you may need to refresh your browser a few times before the new status appears, to allow time to receive a response from the service provider. • Contact List: If the line is registered, then the described behavior suggests that the Contact List is not working as you expected. The busy tone occurs if the Contact List includes a number that is not configured on the system. The unexpected call routing typically is caused by an incorrect entry in the Contact List (for example, you entered 101 but intended the call to go to 111). You need to correct the Contact List to route the incoming calls as desired. For detailed instructions, see the Cisco SPA9000 Voice System Administration Guide. • Connectivity: If the line is registered and the Contact List is correct, there may be a connectivity issue between the target phone and the SPA9000. Sometimes a phone will have green LEDs even after it has lost connectivity. As a test, reboot the SPA9000 and watch the phone display for the phone in question. If the phone does not reboot, then there is a connectivity issue, and you need to troubleshoot the network environment. If the phone does reboot, then double-check the dial plan. Q. I want to use a different computer to access the administration web server. I entered http://SPA9000_ipaddress, but this address did not work. A. Investigate the following possible causes: • You may have entered an incorrect address for the SPA9000. To determine the correct address, complete the following tasks: a. Connect an analog phone to an available Phone port on the SPA9000. b. Press the star (*) key four times: **** c. Press 110#. The IP address of the SPA9000 Internet (external) interface is announced. d. If you had the wrong address before, enter the correct IP address in Internet Explorer, and proceed. If you had the correct address, then refer to the other possible causes in this section. SPA9000 Voice System Installation and Configuration Guide for Web UI 154

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
154
B
Q.
I placed a test call from an external number, and I heard a busy tone, or my
call was connected to the wrong extension number.
There are three possible causes to consider:
•
Line Registration: Verify that the line is registered. On the
SPA9000 Voice > Info
page, scroll down to the
Line N Status
section, where
N
is the number of the
line interface. Verify that the Status is Registered. If it is not, review your entries
on the
Voice > Line N
page to ensure that the correct information is entered.
After making a change, you may need to refresh your browser a few times
before the new status appears, to allow time to receive a response from the
service provider.
•
Contact List: If the line is registered, then the described behavior suggests that
the Contact List is not working as you expected. The busy tone occurs if the
Contact List includes a number that is not configured on the system. The
unexpected call routing typically is caused by an incorrect entry in the Contact
List (for example, you entered 101 but intended the call to go to 111). You need
to correct the Contact List to route the incoming calls as desired. For detailed
instructions, see the
Cisco SPA9000 Voice System Administration Guide
.
•
Connectivity: If the line is registered and the Contact List is correct, there may
be a connectivity issue between the target phone and the SPA9000.
Sometimes a phone will have green LEDs even after it has lost connectivity. As
a test, reboot the SPA9000 and watch the phone display for the phone in
question.
If the phone does not reboot, then there is a connectivity issue, and
you need to troubleshoot the network environment. If the phone does reboot,
then double-check the dial plan.
Q.
I want to use a different computer to access the administration web server.
I entered http://SPA9000_ipaddress, but this address did not work.
A.
Investigate the following possible causes:
•
You may have entered an incorrect address for the SPA9000. To determine the
correct address, complete the following tasks:
a.
Connect an analog phone to an available Phone port on the SPA9000.
b.
Press the star (*) key four times: ****
c.
Press
110#
. The IP address of the SPA9000 Internet (external) interface is
announced.
d.
If you had the wrong address before, enter the correct IP address in Internet
Explorer, and proceed. If you had the correct address, then refer to the other
possible causes in this section.