Linksys SPA921 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 154

the Auto Attendant., SPA9000 Voice System Administration, Guide, Auto Attendant Parameters

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Troubleshooting B • If outbound calls previously were placed successfully: First determine whether or not the dialed digits are accepted by the dial plan. If the problem is not with the dial plan, consider the following possible causes: • FXO lines: The PSTN central office connection might be disconnected or disabled on the PSTN side. Connect an analog phone or a test set directly to the FXO line to see if it can get dial tone. • ITSP service: The network connection could be down. See if you can browse to an external web site such as www.cisco.com. The ITSP network (Softswitch or Gateway) could be out of service. Q. My SPA9000 is behind a NAT device or firewall and I'm unable to make a call or I'm only receiving a one-way connection. What should I do? A. This problem is caused by problems with NAT mapping. There are various methods for resolving the problem. For a brief overview, see "NAT Mapping," on page 37. For instructions, see the Cisco SPA9000 Voice System Administration Guide. Q. When an outside line calls the SPA9000, it rings one time and then goes to the Auto Attendant. A. By default, if no one answers the call after 12 seconds, then the call goes to the Auto Attendant. To change this setting, follow these steps: 1. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. 2. Click Voice tab > SIP. 3. Scroll down to the Auto Attendant Parameters section. NOTE To allow more time for your staff to answer the phone, enter a higher number of seconds in the appropriate Answer Delay setting (DayTime, NightTime, or Weekends/Holidays). Alternatively, change the Contact List to route the inbound calls to another number or group of numbers. See "Routing Calls to a Receptionist, Extension, or Hunt Group," on page 96. 4. Click Submit All Changes. SPA9000 Voice System Installation and Configuration Guide for Web UI 152

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
152
B
•
If outbound calls previously were placed successfully: First determine whether
or not the dialed digits are accepted by the dial plan. If the problem is not with
the dial plan, consider the following possible causes:
•
FXO lines: The PSTN central office connection might be disconnected or
disabled on the PSTN side. Connect an analog phone or a test set directly
to the FXO line to see if it can get dial tone.
•
ITSP service: The network connection could be down.
See if you can
browse to an external web site such as
www.cisco.com
. The ITSP network
(Softswitch or Gateway) could be out of service.
Q.
My SPA9000 is behind a NAT device or firewall and I’m unable to make a
call or I’m only receiving a one-way connection. What should I do?
A.
This problem is caused by problems with NAT mapping. There are various
methods for resolving the problem. For a brief overview, see
“NAT Mapping,” on
page 37
. For instructions, see the
Cisco
SPA9000 Voice System Administration
Guide
.
Q.
When an outside line calls the SPA9000, it rings one time and then goes to
the Auto Attendant.
A.
By default, if no one answers the call after 12 seconds, then the call goes to the
Auto Attendant. To change this setting, follow these steps:
1.
Start Internet Explorer, and then enter the IP address of the SPA9000. Click
Admin Login
and then click
Advanced
.
2.
Click
Voice tab > SIP
.
3.
Scroll down to the
Auto Attendant Parameters
section.
NOTE
To allow more time for your staff to answer the phone, enter a higher
number of seconds in the appropriate
Answer Delay
setting
(DayTime, NightTime, or Weekends/Holidays).
Alternatively, change the Contact List to route the inbound calls to
another number or group of numbers. See
“Routing Calls to a
Receptionist, Extension, or Hunt Group,” on page 96
.
4.
Click
Submit All Changes
.