Linksys SPA921 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 157

is not working., I con d a SPA932 button to perform call pickup for an extension, but - power supply

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Troubleshooting B • WAN access may be disabled. To enable access to the administration web server, complete the following tasks: a. Connect an analog one to an available Phone port on the SPA9000. b. Press the star (*) key four times: **** c. Press 7932#. d. Press 1# to enable WAN access to the administration web server. e. Press 1 to save the setting. • The SPA900 may be unavailable. a. Try pinging the IP address of the SPA9000. b. If you don't get a reply, check the connections. c. Remove the power cord from the SPA9000, wait a short time, and then reconnect the power supply to reboot the device. Q. I configured a SPA932 button to perform call pickup for an extension, but it is not working. A. Call pickup can be used only in combination with Busy Lamp Field. Your syntax must include cp+blf. Review the instructions in "Configuring the SPA932 Sidecar to Work with the SPA9000," on page103. Q. I'm trying to access the SPA9000 administration web server, but I do not see the login screen. Instead, I see a screen saying, "404 Forbidden." Complete the following steps: 1. In Internet Explorer, press CTRL + F5 to perform a hard refresh, which forces the browser to load new web pages, not cached ones. 2. From the Tools menu, choose Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button. Q. How do I view the status of my VoIP devices when I can't access the administration web server on the network? Complete the following steps: 1. Connect a computer to the LAN switch that is connected to the SPA9000 INTERNET port (blue). 2. Start a web browser and enter the following URL: http:///admin/router/status SPA9000 Voice System Installation and Configuration Guide for Web UI 155

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
155
B
•
WAN access may be disabled. To enable access to the administration web
server, complete the following tasks:
a.
Connect an analog one to an available Phone port on the SPA9000.
b.
Press the star (*) key four times: ****
c.
Press 7932#.
d.
Press 1# to enable WAN access to the administration web server.
e.
Press 1 to save the setting.
•
The SPA900 may be unavailable.
a.
Try pinging the IP address of the SPA9000.
b.
If you don’t get a reply, check the connections.
c.
Remove the power cord from the SPA9000, wait a short time, and then
reconnect the power supply to reboot the device.
Q.
I configured a SPA932 button to perform call pickup for an extension, but it
is not working.
A.
Call pickup can be used only in combination with Busy Lamp Field. Your syntax
must include
cp+blf
. Review the instructions in
“Configuring the SPA932 Sidecar
to Work with the SPA9000,” on page103
.
Q.
I’m trying to access the SPA9000 administration web server, but I do not
see the login screen. Instead, I see a screen saying, “404 Forbidden.”
Complete the following steps:
1.
In Internet Explorer, press
CTRL + F5
to perform a hard refresh, which forces the
browser to load new web pages, not cached ones.
2.
From the
Tools
menu, choose
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure the security level is Medium or lower. Then click
the
OK
button.
Q.
How do I view the status of my VoIP devices when I can’t access the
administration web server on the network?
Complete the following steps:
1.
Connect a computer to the LAN switch that is connected to the SPA9000
INTERNET port (blue).
2.
Start a web browser and enter the following URL:
http://
<IP_address_of_SPA9000>
/admin/router/status