McAfee IIP-S14C-NA-100I Product Guide - Page 7
Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended, Phone
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Page 7 highlights
McAfee® IntruShield® IPS 4.1 IntruShield Sensor 1400 Product Guide Contacting Technical Support Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case submit, software downloads, and signature updates. Phone Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7 Technical Support is available for customers with Gold or Platinum service contracts. Global phone contact numbers can be found at McAfee Contact Information http://www.mcafee.com/us/about/contact/index.html page. Note: McAfee requires that you provide your GRANT ID and the serial number of your system when opening a ticket with Technical Support. You will be provided with a user name and password for the online case submission. vii
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