Netgear DM111Pv2 DM111Pv2 Setup Manual - Page 19

LAN or Internet Port LEDs Not On, ADSL Settings - user manual

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If you have just installed the modem and the ADSL LED has never been solid on, check the following: • Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. • If disconnecting telephones does not result in a green Internet LED, there may be a problem with your wiring. If the telephone company has tested the ADSL signal at your Network Interface Device (NID), then you may have poor quality wiring in your house. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The modem router uses pins 2 and 3. • Log in to the modem router interface and select ADSL Settings from the Setup section of the main menu. • Make sure your login name and account password are correct and the ADSL settings are set to the values required by your ISP. If the ADSL light was solid on but is now blinking, try switching off the modem router, waiting 30 seconds, and then switching back on again to see if the modem router recovers. If the problem persists, try the following: • Check with your ISP that your service is not being interrupted. • If you have recently installed a telephone or other device that uses the telephone lines, make sure that it is connected to the telephone line via a microfilter. • Log in to the modem router interface, note the modem router and ADSL status, run the diagnostics test, and contact your ISP's technical support representative. See the User Manual for detailed information. LAN or Internet Port LEDs Not On If either the LAN LED or Internet LED does not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the modem router and at the connected router or computer. • Make sure that power is turned on to the connected router or computer. Troubleshooting 15

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Troubleshooting
15
If you have just installed the modem and the ADSL LED has never been solid on, check the
following:
•
Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one
at a time, being careful to use a microfilter on each telephone. If the microfilters are connected
correctly, you should be able to connect all your telephones.
•
If disconnecting telephones does not result in a green Internet LED, there may be a problem
with your wiring. If the telephone company has tested the ADSL signal at your Network
Interface Device (NID), then you may have poor quality wiring in your house.
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The modem router
uses pins 2 and 3.
•
Log in to the modem router interface and select
ADSL Settings
from the Setup section of the
main menu.
•
Make sure your login name and account password are correct and the ADSL settings are set to
the values required by your ISP.
If the ADSL light was solid on but is now blinking, try switching off the modem router, waiting 30
seconds, and then switching back on again to see if the modem router recovers. If the problem
persists, try the following:
•
Check with your ISP that your service is not being interrupted.
•
If you have recently installed a telephone or other device that uses the telephone lines, make
sure that it is connected to the telephone line via a microfilter.
•
Log in to the modem router interface, note the modem router and ADSL status, run the
diagnostics test, and contact your ISP’s technical support representative. See the
User Manual
for detailed information.
LAN or Internet Port LEDs Not On
If either the LAN LED or Internet LED does not light when the Ethernet connection is made,
check the following:
•
Make sure that the Ethernet cable connections are secure at the modem router and at the
connected router or computer.
•
Make sure that power is turned on to the connected router or computer.