Netgear DM111Pv2 DM111Pv2 Setup Manual - Page 20

• If the LAN port is lit, but the Internet port is not, log in to the modem router interface, note the modem router and ADSL status, run the diagnostics test, and contact your ISP's technical support representative. See the User Manual for detailed information. Troubleshooting the Web Management Interface If you are unable to access themodem router's Web Management interface from your computer check the following: • Check the Ethernet connection between the computer and the router as described in the previous section. • If your computer is directly connected to the modem router, make sure your computer's IP address is on the same subnet as the modem router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192.168.0.2 to 192.168.0.254. Follow the instructions in the online document that you can access from "Preparing Your Network" on page 23 to configure your computer. If your computer's IP address is shown as 169.254.x.x: Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the modem router and reboot your computer. • If your modem router is connected to your computer via a router, make sure the computer's IP address is on the same subnet as the router, and the router is on a different subnet from the modem router. The LAN IP addresses of the modem and router will normally be printed on a label on the bottom or rear of the unit. • If your modem router's IP address was changed and you do not know the current IP address, clear the modem router's configuration to factory defaults. This will set the modem router's IP address to 192.168.0.1. This procedure is explained in "Using the Reset Button" on page 19. • Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information. 16 Troubleshooting