Netgear DM111Pv2 DM111Pv2 Setup Manual - Page 21

Troubleshooting the Internet Connection, Apply, Refresh, Reload, Modem Status - installation

Get Netgear DM111Pv2 - ADSL2+ Ethernet Modem PDF manuals and user guides View all Netgear DM111Pv2 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 21 highlights

If the modem router does not save changes you have made in the Web Management Interface, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration. Troubleshooting the Internet Connection If your computer is connected to your modem router via a router, disconnect the router and directly connect the computer to the modem router. If you now have Internet access, use the documentation that came with the router to perform re-installation and troubleshooting. If your modem router is unable to access the internet, but your Internet LED is green or blinking green, you should determine whether the modem router is able to obtain an IP address from the ISP. Unless you have been assigned a static IP address, your modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the WAN IP address from the browser interface: 1. Launch your browser and select an external site such as www.netgear.com. 2. Access the management interface of the modem router using your browser. For details, see "Log in to the modem router." on page 11. 3. Under the Maintenance heading, select Modem Status. Check that an IP address is shown for the ADSL Port. If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP. If your modem router is unable to obtain an IP address from the ISP, the problem may be one of the following: • Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter. Verify with your ISP the Multiplexing Method and parameter value, and update the router's ADSL settings accordingly. • If your ISP requires PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA), check that your login credentials are correct. See "Troubleshooting PPPoE or PPPoA" on page 18. Troubleshooting 17

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
Troubleshooting
17
If the modem router does not save changes you have made in the Web Management Interface,
check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another menu or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the Internet Connection
If your computer is connected to your modem router via a router, disconnect the router and directly
connect the computer to the modem router. If you now have Internet access, use the documentation
that came with the router to perform re-installation and troubleshooting.
If your modem router is unable to access the internet, but your Internet LED is green or blinking
green, you should determine whether the modem router is able to obtain an IP address from the
ISP. Unless you have been assigned a static IP address, your modem router must request an IP
address from the ISP. You can determine whether the request was successful using the browser
interface.
To check the WAN IP address from the browser interface:
1.
Launch your browser and select an external site such as
www.netgear.com
.
2.
Access the management interface of the modem router using your browser. For details, see
“Log in to the modem router.” on page 11
.
3.
Under the Maintenance heading, select
Modem Status
. Check that an IP address is shown for
the ADSL Port. If 0.0.0.0 is shown, your modem router has not obtained an IP address from
your ISP.
If your modem router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router’s
ADSL settings accordingly.
•
If your ISP requires PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA), check that your
login credentials are correct. See
“Troubleshooting PPPoE or PPPoA” on page 18
.