Netgear DM111Pv2 DM111Pv2 User Manual - Page 35

Troubleshooting, Basic Functioning

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Chapter 3 Troubleshooting This chapter provides information about troubleshooting your ADSL2+ Modem Router DM111P(U)v2. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the modem router on? Go to "Basic Functioning" in the following section. • Have I connected the modem router correctly? Go to "Basic Functioning" in the following section. • I cannot access the modem router's configuration with my browser. Go to "Cannot Log in to the Modem Router" on page 3-4. • The configuration changes are not saved. Go to "Modem Router Does Not Save Configuration Changes" on page 3-5. • I've configured the modem router but I cannot access the Internet. Go to "Troubleshooting the Internet Connection" on page 3-5. • I cannot remember the modem router's management utility password. Go to "Restoring the Default Configuration and Password" on page 3-7. • I want to clear the modem router configuration and start over again. Go to "Restoring the Default Configuration and Password" on page 3-7. Basic Functioning After you turn on power to the modem router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED initially displays red to indicate that the self-test procedure is running (see the ADSL2+ Modem Router Setup Manual for an illustration and explanation of the LEDs). Troubleshooting 3-1 v1.0, October 2008

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Troubleshooting
3-1
v1.0, October 2008
Chapter 3
Troubleshooting
This chapter provides information about troubleshooting your ADSL2+ Modem Router
DM111P(U)v2. After each problem description, instructions are provided to help you diagnose
and solve the problem. For the common problems listed, go to the section indicated.
•
Is the modem router on?
Go to
“Basic Functioning”
in the following section.
•
Have I connected the modem router correctly?
Go to
“Basic Functioning”
in the following section.
•
I cannot access the modem router’s configuration with my browser.
Go to
“Cannot Log in to the Modem Router” on page 3-4
.
•
The configuration changes are not saved.
Go to
“Modem Router Does Not Save Configuration Changes” on page 3-5
.
•
I’ve configured the modem router but I cannot access the Internet.
Go to
“Troubleshooting the Internet Connection” on page 3-5
.
•
I cannot remember the modem router’s management utility password.
Go to
“Restoring the Default Configuration and Password” on page 3-7
.
•
I want to clear the modem router configuration and start over again.
Go to
“Restoring the Default Configuration and Password” on page 3-7
.
Basic Functioning
After you turn on power to the modem router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power LED initially displays red to indicate that
the self-test procedure is running (see the
ADSL2+ Modem Router Setup Manual
for an
illustration and explanation of the LEDs).