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Troubleshooting Access to the Router Main Menu, Refresh, admin, password, Apply, Reload

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Mobile Broadband 11n Wireless Router MBR1210 User Manual Troubleshooting Access to the Router Main Menu If you are unable to access the router main menu from a computer on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section. • Make sure your computer's IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192.168.0.2 to 192.168.0.254. See the online document you can access from ITCP/IP Networking Basics in Appendix A to find your computer's IP address. Note: If your computer's IP address is shown as 169.254.x.x: Recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This will set the router's IP address to 192.168.0.1. This procedure is explained in Restoring the Default Configuration and Password on page 91. • Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information. If the router does not save changes you have made in the Web Man agement Interface, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another screen or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration. Chapter 6. Troubleshooting | 85

Section	Page
Mobile Broadband 11n Wireless Router MBR1210	1
ENGLISH	3
Table of Contents	3
1. Connecting to the Internet	6
Hardware Features	7
Router Stand	7
Router Front Panel	8
Router Back Panel	10
Router Label	10
Log In to Your Router	11
Access the Configuration Assistant after Installation	13
Manually Configure Your Internet Settings	14
Broadband Settings	14
Mobile Broadband Settings	16
Ethernet Broadband Settings	18
2. Wireless Network Configuration	24
Planning Your Wireless Network	25
Wireless Placement and Range Guidelines	25
Wireless Security Options	26
Manually Configure Your Wireless Settings	27
Configuring WEP	28
Configuring WPA, WPA2, or WPA + WPA2	30
Use Push 'N' Connect (WPS) to Configure Your Wireless Network	31
WPS Button	31
WPS PIN Entry	33
Add Wireless Computers That Do Not Support WPS	34
SIM Card PIN Code	35
SIM Card Modem Unlock Code	36
3. Content Filtering	37
Viewing, Selecting, and Saving Logged Information	38
Log Message Examples	40
Blocking Sites and Keywords	41
Blocking Services	43
Scheduling	44
Setting Your Time Zone	44
Scheduling Firewall Services	44
Enabling Security Event Email Notification	45
4. Managing Your Network	46
Router Status	47
Showing Statistics	49
Connection Status	50
Viewing Attached Devices	51
Backing Up, Restoring, or Erasing Your Settings	52
Backing Up the Configuration to a File	52
Restoring the Configuration from a File	52
Erasing the Configuration	53
Protecting Access to Your Router	54
Changing the Built-In Password	54
Changing the Administrator Login Time-Out	55
Running Diagnostic Utilities and Rebooting the Router	56
Upgrading the Router Firmware	57
5. Advanced	58
SIM Settings	59
Advanced Wireless Settings	60
Wireless Station Access Control	61
Restricting Access by MAC Address	61
Wireless Repeating Function	63
Port Forwarding and Port Triggering	64
Port Forwarding	64
Port Triggering	65
WAN Setup	66
Setting Up a Default DMZ Server	67
LAN Setup	68
DHCP Settings	69
Reserved IP Addresses	70
QoS Setup	71
QoS Priority Rule List	72
QoS Priority Rules	73
Dynamic DNS	76
Using Static Routes	77
Static Route Example	77
Enabling Remote Management	79
Universal Plug and Play	80
Traffic Meter	81
6. Troubleshooting	82
Basic Functioning	83
Troubleshooting Access to the Router Main Menu	85
Troubleshooting the ISP Connection	86
Connecting to the Internet	86
Troubleshooting Internet Browsing	87
Troubleshooting a TCP/IP Network Using the Ping Utility	88
Testing the LAN Path to Your Router	88
Testing the Path from Your Computer to a Remote Device	89
Problems with Date and Time	90
Restoring the Default Configuration and Password	90
A. Supplemental Information	91
Factory Default Settings	92
Technical Specifications	94
Related Documents	95
B. Notification of Compliance	96
Index	100
FRANÇAIS	103
Table des matières	103
1. Connexion à Internet	106
Caractéristiques matérielles	107
Support du routeur	107
Panneau avant du routeur	108
Panneau arrière du routeur	110
Étiquette du routeur	110
Connexion à votre routeur	111
Accès à l'assistant de configuration après l'installation	113
Configuration manuelle de vos paramètres Internet	114
Paramètres de connexion haut débit	114
Paramètres haut débit mobile	116
Paramètres haut débit Ethernet	118
2. Configuration du réseau sans fil	124
Planification du réseau sans fil	125
Recommandations relatives à l'emplacement et à la portée des dispositifs sans fil	125
Options de sécurité sans fil	126
Configuration manuelle des paramètres sans fil	127
Configuration WEP	128
Configuration WPA, WPA2 ou WPA + WPA2	130
Utilisation de la fonctionnalité « Appuyez : vous êtes connecté » (WPS) pour configurer votre réseau sans fil	131
Bouton WPS	131
Entrée d'un code PIN WPS	133
Ajout d'ordinateurs sans fil qui ne prennent pas en charge la fonctionnalité WPS	134
Code PIN de carte SIM	135
Code de déverrouillage du modem d'une carte SIM	136
3. Filtrage de contenu	137
Affichage, sélection et enregistrement des données de journaux	138
Exemples de messages de journal	140
Blocage de sites et mots clefs	141
Blocage de services	143
Planning	144
Configuration de votre fuseau horaire	144
Programmation des services de pare-feu	144
Activation de la notification par courriel des événements de sécurité	145
4. Gestion de votre réseau	146
Statut du routeur	147
Affichage des statistiques	149
Statut de la connexion	150
Affichage des dispositifs connectés	151
Sauvegarde, restauration ou effacement de vos paramètres	152
Sauvegarde des paramètres de configuration dans un fichier	152
Restauration des paramètres de configuration à partir d'un fichier	152
Effacement des paramètres de configuration	153
Protection de l'accès à votre Router	154
Modification du mot de passe prédéfini	154
Modification du délai de déconnexion d'une session d'administrateur	155
Exécution d'utilitaires de diagnostic et redémarrage du routeur	156
Mise à niveau du micrologiciel du routeur	157
5. Avancé	158
Paramètres de carte SIM	159
Paramètres sans fil avancés	160
Contrôle d'accès de la station sans fil	161
Restriction de l'accès par adresse MAC	161
Fonction Répéteur sans fil	163
Ouverture de port et déclenchement de port	164
Ouverture de port	164
Déclenchement de port	165
Paramètres WAN	166
Configuration d'un serveur DMZ par défaut	167
Paramétrage LAN	168
Paramètres de serveur DHCP	169
Réservation d'adresses	170
Paramétrage QoS (Qualité de service)	171
Liste des règles de priorités QoS	172
QoS - Règles de priorité	173
DNS Dynamique	176
Utilisation de routes statiques	177
Exemple de route statique	177
Activation de la gestion à distance	179
Service UPnP	180
Mesure de trafic	181
6. Dépannage	182
Fonctionnement de base	183
Dépannage de l'accès au menu principal du routeur	185
Dépannage de la connexion au FAI	186
Connexion à Internet	186
Dépannage de la navigation Internet	187
Dépannage d'un réseau TCP/IP à l’aide de l’utilitaire Ping	188
Vérification de la connexion entre le réseau local et votre routeur	188
Vérification de la connexion entre l’ordinateur et un périphérique distant	189
Problèmes de date et d'heure	190
Rétablissement du mot de passe et de la configuration par défaut	190
A. Information complémentaire	191
Paramètres par défaut d'usine	192
Caractéristiques techniques	194
Documents connexes	195
B. Avis de conformité	196

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Chapter 6.

Troubleshooting

Mobile Broadband 11n Wireless Router MBR1210 User Manual

Troubleshooting Access to the Router Main Menu

If you are unable to access the router main menu from a computer on your local network,

check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router as described in the previous section.

•

Make sure your computer’s IP address is on the same subnet as the router. If you are

using the recommended addressing scheme, your computer’s address should be in the

range of 192.168.0.2 to 192.168.0.254. See the online document you can access from

ITCP/IP Networking Basics

in Appendix

A to find your computer’s IP address.

Note:

If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS generate and assign an IP

address if the computer cannot reach a DHCP server. These

auto-generated addresses are in the range of 169.254.x.x. If your IP

address is in this range, check the connection from the computer to

the router, and reboot your computer.

•

If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.0.1. This procedure is explained in

Restoring the Default Configuration and

Password

on page

91.

•

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click

Refresh

to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The factory default login name

admin

, and the password is

password

. Make sure that Caps Lock is off when entering

this information.

If the router does not save changes you have made in the Web Man agement Interface,

check the following:

•

When entering configuration settings, be sure to click the

Apply

button before moving to

another screen or tab, or your changes are lost.

•

Click the

Refresh

Reload

button in the Web browser. The changes might have

occurred, but the Web browser might be caching the old configuration.

Netgear MBR1210-1BMCNS MBR1210 User Manual (ENGLISH & FRAN&#199;AIS) - Page 85

Troubleshooting Access to the Router Main Menu, Refresh, admin, password, Apply, Reload

Page 85 highlights

Netgear MBR1210-1BMCNS MBR1210 User Manual (ENGLISH & FRANÇAIS) - Page 85