Netgear XAV101v1 XAV101v1 User Manual - Page 32

XAV101 Powerline AV Ethernet Adapter User Guide Troubleshooting Tips The following table lists problems and recommendations. Problem Power light is off. Powerline light is off. Ethernet light is not blinking. Problem using the reset or Security button. Recommendation Make sure that power is supplied to the electrical outlet, and the Powerline device is not plugged into an extension cord, power strip, or surge protector. The devices cannot find each other. Make sure that the Powerline devices are plugged into outlets with power, and that they use the same network encryption key. • If you did not change the network encryption key, move the Powerline device to a closer location. • If the problem occurred after you changed the network encryption key using the XAV101 Configuration Utility on the CD, press the Reset button to return the Powerline AV Ethernet Adapters to their default settings. If this fixes the problem, see the User Manual for instructions about setting the network encryption key. There is no data traffic. Make sure that: • Your router and modem are switched on and that the Ethernet cable that came in the box is connected to the Powerline adapter port and a router LAN port. • The PC connected directly to the router can access the Internet. The reset and Security buttons are located on the side panel of the Powerline AV Ethernet Adapter. • Pressing the reset button longer than 2 seconds will not reset the device. • Pressing the Security button longer than 2 seconds will not activate security. Problems After Changing Network Encryption Key If your Powerline devices stopped communicating after you used the NETGEAR XAV101 Configuration Utility to change the network encryption key, proceed as follows: 3-2 Troubleshooting v2.0, January 2009