Nokia IP380 Installation Guide - Page 104
Login Prompt Appears, But Password Not Accepted, Problem, Solution
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9 Troubleshooting Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "Using a Console Connection to Perform the Initial Configuration" on page 28. Problem Wrong terminal settings. Solution Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps. Problem Terminal set for flow control. Solution The IP300 Series appliance does not use flow control. The terminal should be set for no flow control. Problem Defective IP300 Series appliance or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Problem Database is corrupt. Solution Return to default settings according to the instructions included in the instructions for resetting the default password, or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Entered wrong password. Solution Obtain a valid password or set the password to a default value. 96 Nokia IP300 Series Security Platform Installation Guide