Nokia IP380 Installation Guide - Page 106
Do Not Get a Login Prompt-Error Messages Appear, To reset the default database settings, Problem - factory reset
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9 Troubleshooting Finally, return the entire database to its default settings and bring up the new system-startup procedure. The new system-startup procedure is described in Chapter 3, "Performing the Initial Configuration". To reset the default database settings 1. Log in to the IP300 Series appliance as admin by using Network Voyager. For information about how to access Network Voyager and the related reference materials, see "Accessing Nokia Network Voyager" on page 30. 2. Under Configuration Database Management (Config > System Configuration > Manage Configuration Sets), choose the option to create a new factory default configuration. 3. Create the new default configuration. Do Not Get a Login Prompt-Error Messages Appear Problem The IP300 Series appliance is defective, or the file system on the IP300 Series appliance is defective. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Note Use the full installation procedure to install a new system. The new system completely replaces the contents of the drive and might be needed to restore or reload an IP300 Series appliance. This procedure erases any configuration database on the appliance. For information about how to complete the full installation procedure, see the current release notes. The release notes are located on the Nokia customer support Web site as listed in the "Nokia Contact Information" on page 3. 98 Nokia IP300 Series Security Platform Installation Guide