Oki B431dn B411 B431 User Guide - Eng - Page 131

Paper feed problems

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Paper feed problems SYMPTOM Paper Jams occur frequently. Multiple sheets of paper are fed at the same time. PROBLEM SOLUTION The printer is tilted. Paper is too thick or too thin. Paper is moist, folded, creased or warped. Paper is not aligned. Only one sheet of paper is loaded in the Paper tray or Manual Feed/Multi Purpose tray. Sheets of paper is added to the existing paper stock in the Paper tray or Manual Feed/Multi Purpose tray. Postcards, envelopes, label sheets or transparencies are loaded in the Paper tray. Place the paper on a stable and flat surface. Use paper suitable for the printer. Avoid storing paper in areas of excessive temperature and humidity. Store paper in protective wrapping Align the paper edges to the paper guides. Load several sheets of paper. Remove existing sheets of paper from the tray and add the new sheets to them, ensuring alignment and then load the tray. You cannot print using the Paper tray. Load postcards, envelopes, label sheets or transparencies in the Manual Feed tray or Multi Purpose tray. Postcards or envelopes are placed in the wrong orientation. Check and load in the correct orientation. 131 > B411/B431 Troubleshooting

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>
B411/B431 Troubleshooting
Paper feed problems
SYMPTOM
PROBLEM
SOLUTION
Paper Jams
occur
frequently.
Multiple
sheets of
paper are
fed at the
same time.
The printer is tilted.
Place the paper on a
stable and flat surface.
Paper is too thick or too
thin. Paper is moist,
folded, creased or warped.
Use paper suitable for
the printer. Avoid
storing paper in areas
of excessive
temperature and
humidity. Store paper
in protective wrapping
Paper is not aligned.
Align the paper edges
to the paper guides.
Only one sheet of paper is
loaded in the Paper tray or
Manual Feed/Multi Purpose
tray.
Load several sheets of
paper.
Sheets of paper is added
to the existing paper stock
in the Paper tray or Manual
Feed/Multi Purpose tray.
Remove existing
sheets of paper from
the tray and add the
new sheets to them,
ensuring alignment
and then load the tray.
Postcards, envelopes, label
sheets or transparencies
are loaded in the Paper
tray.
Postcards or envelopes are
placed in the wrong
orientation.
You cannot print using
the Paper tray. Load
postcards, envelopes,
label sheets or
transparencies in the
Manual Feed tray or
Multi Purpose tray.
Check and load in the
correct orientation.