Panasonic KXFPG372 KXFPG372 User Guide - Page 98

Fax - sending, Fax - receiving, black lines appear on their received

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Frequently Asked Questions Fax - sending I cannot send documents. L The other party's fax machine is busy or has run out of recording paper. Try again. L The other party's machine is not a fax machine. Check with the other party. L The other party's fax machine rings too many times. Send the fax manually (page 55). The other party complains that letters on their received document are distorted or not clear. L If your line has special telephone services such as Call Waiting, the service may have been activated during fax transmission. Connect the unit to a line that does not have these services. L The extension telephone on the same line is off the hook. Hang up the extension telephone and try again. L Try copying the document. If the copied image is clear, there may be something wrong with the other party's machine. The other party complains that smudges or black lines appear on their received document. L The glass or rollers are dirty. Clean them (page 108). I cannot send a fax overseas. L Use the overseas transmission mode of feature #23 (page 89). L Add two pauses at the end of the telephone number or dial manually. Fax - receiving I cannot receive documents. L When you have a single telephone line and subscribe to a Voice Mail service, you must also subscribe to a Distinctive Ring service (page 66). I cannot receive documents automatically. L The receiving mode is set to TEL mode. Set to TAD/FAX mode or FAX ONLY mode by pressing {AUTO ANSWER}. L The time taken to answer the call is too long. Decrease the number of rings of feature #06 (page 88). L The greeting message is too long. Shorten the message (page 71). The display shows the following, but faxes are not received. CONNECTING..... L The incoming call is not a fax. Change the receiving mode to TAD/FAX mode or TEL mode by pressing {AUTO ANSWER}. A blank sheet is ejected. L If a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly. Program the proper rate in feature #36 (page 90). L The other party placed the document in their fax machine the wrong way. Check with the other party. A white line or a smudge appears on your recording paper. L The glass or rollers are dirty. Clean them (page 108). The printing quality is poor. Note: Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 10 for further details. L The other party sent a faint document. Ask them to send a clearer copy of the document. L The thermal head is dirty. Clean it (page 109). L Some paper has instructions recommending which side to print on. Try turning the paper over. 98 For Fax Advantage assistance, call 1-800-435-7329.

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Frequently Asked Questions
98
For Fax Advantage assistance, call 1-800-435-7329.
Fax – sending
I cannot send documents.
L
The other party’s fax machine is busy or has
run out of recording paper. Try again.
L
The other party’s machine is not a fax
machine. Check with the other party.
L
The other party’s fax machine rings too many
times. Send the fax manually (page 55).
The other party complains that letters on
their received document are distorted or not
clear.
L
If your line has special telephone services
such as Call Waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L
The extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L
Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L
The glass or rollers are dirty. Clean them
(page 108).
I cannot send a fax overseas.
L
Use the overseas transmission mode of
feature #23 (page 89).
L
Add two pauses at the end of the telephone
number or dial manually.
Fax – receiving
I cannot receive documents.
L
When you have a single telephone line and
subscribe to a Voice Mail service, you must
also subscribe to a Distinctive Ring service
(page 66).
I cannot receive documents automatically.
L
The receiving mode is set to TEL mode. Set
to TAD/FAX mode or FAX ONLY mode by
pressing
{
AUTO ANSWER
}
.
L
The time taken to answer the call is too long.
Decrease the number of rings of feature #06
(page 88).
L
The greeting message is too long. Shorten
the message (page 71).
The display shows the following, but faxes
are not received.
CONNECTING
.....
L
The incoming call is not a fax. Change the
receiving mode to TAD/FAX mode or TEL
mode by pressing
{
AUTO ANSWER
}
.
A blank sheet is ejected.
L
If a blank sheet is ejected after the received
document is printed out, the receiving
reduction rate is not programmed correctly.
Program the proper rate in feature #36
(page 90).
L
The other party placed the document in their
fax machine the wrong way. Check with the
other party.
A white line or a smudge appears on your
recording paper.
L
The glass or rollers are dirty. Clean them
(page 108).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 10 for further details.
L
The other party sent a faint document. Ask
them to send a clearer copy of the document.
L
The thermal head is dirty. Clean it
(page 109).
L
Some paper has instructions recommending
which side to print on. Try turning the paper
over.