Ricoh BP20N User Guide - Page 126

Windows Problems, Problem, Solution

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Windows Problems Problem The test page is not printed. Set IP is unable to automatically detect printers. The printer does not print. Solution Turn off the printer, then turn it back on. 1. Check LAN cable is connected to the printers. • Check LAN cable is connected to the printers yourself. • Make sure that there are the connected printers shown in network neighborhood. If not, check the communication status of the printers. • If IP address is assigned to the computers, try ping command. Make sure the computers and printers are on the same network segment. 2. If LAN is connected by routers, Set IP is unable to detect the printers. 3. Check entry values of IP address, subnet mask and default gateway. cCheck IP address dCheck Model name of the driver eTry add a port fRefer to the "Set IP" 6 SOLVING PROBLEMS 6.7

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S
OLVING
PROBLEMS
6.
7
6
Windows Problems
Problem
Solution
The test page is not printed.
Turn off the printer, then turn it back on.
Set IP is unable to automatically
detect printers.
1. Check LAN cable is connected to the printers.
• Check LAN cable is connected to the printers
yourself.
• Make sure that there are the connected printers
shown in network neighborhood. If not, check
the communication status of the printers.
• If IP address is assigned to the computers, try
ping command. Make sure the computers and
printers are on the same network segment.
2. If LAN is connected by routers, Set IP is unable
to detect the printers.
3. Check entry values of IP address, subnet
mask and default gateway.
The printer does not print.
Check IP address
Check Model name of the driver
Try add a port
Refer to the "Set IP"