Home » Samsung Manuals » Multifunction Devices » Samsung SL-M5370LX » Manual Viewer

Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 193

Troubleshooting

Add to My Manuals
Save this manual to your list of manuals

Page 193 highlights

9. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter includes: • Redistributing toner 194 • Replacing the toner cartridge 197 • Replacing the imaging unit 200 • Tips for avoiding paper jams 204 • Clearing original document jams 205 • Clearing paper jams 217 • Understanding display messages 239 • Power and cable connecting problems 248 • Solving other problems 249 If you cannot solve problems using this chapter, contact your administrator or service center. You can see the contact information from Settings > Contact Information > System Administrator or Samsung Support. This information is configured by the machine's administrator.

Section	Page
Basic	1
1. Introduction	5
Key benefits	6
Features by model	8
Useful to know	13
About this user’s guide	14
Machine overview	20
Control panel	24
Connecting a network cable	25
Turning on the machine	26
Understanding the LEDs	27
Display screen and useful menu	30
Understanding the pop-up keyboard	39
Installing the driver locally	40
Reinstalling the driver	43
2. Media and tray	45
Loading originals	46
Selecting print media	50
Loading paper in the tray	51
Printing on special media	58
Setting the paper size and type	63
Selecting an output location	65
3. Printing	66
Printer driver features	67
Basic printing	68
Opening printing preferences	70
Using special print features	78
Using Direct Printing Utility	86
Changing the default print settings	88
Setting your machine as a default machine	89
Print Settings in Machine	90
Setting Device Options	91
Printing to a file (PRN)	93
Mac printing	94
Linux printing	96
UNIX printing	98
4. Copying	100
Understanding the copy screen	101
Basic copy	110
Using the Quick Copy menu	111
ID card copying	112
5. Scan & Send (Scanning)	114
Understanding the Scan & Send screen	115
Basic scan	123
Scanning with TWAIN-enabled software	124
Using Samsung Easy Document Creator	125
Mac scanning	127
Linux scanning	129
6. Scan & Send (Faxing)	130
Using a fax in your computer	132
Understanding the fax screen	134
Sending a fax	143
Receiving a fax	145
7. Setting up an address book	150
Understanding the address screen	151
Using the control panel	153
Using SyncThru™ Web Service	157
8. Management tools	165
Accessing management tools	166
SyncThru™ Web Service	167
Easy Capture Manager	174
Samsung AnyWeb Print	175
Easy Eco Driver	176
Using Samsung Easy Document Creator	177
Using Samsung Easy Printer Manager	178
Using Samsung Printer Status	181
Using Samsung Printer Experience	183
Using Box	190
9. Troubleshooting	193
Redistributing toner	194
Replacing the toner cartridge	197
Replacing the imaging unit	200
Tips for avoiding paper jams	204
Clearing original document jams	205
Clearing paper jams	217
Understanding display messages	239
Power and cable connecting problems	248
Solving other problems	249
10. Consumables and accessories	265
Ordering supplies and accessories	266
Available Consumables	267
Precautions	268
Available accessories	269
Available maintenance parts	271
Installing accessories	272
Checking replaceable’s lifespan	274
Using a USB Drive device	275
Replacing the staple cartridge	279
11. Appendix	281
Specifications	282
Regulatory information	293
Copyright	303
Advanced (Administrator’s Guide)	304
1. About this administrator’s guide	306
Convention	307
Intended audience	308
Security policies for administrators	309
Terminology used in this guide	310
2. Advanced Features for Settings Menu	312
Log-in	313
Language and Input	314
Machine	315
Admin Settings	320
Management	328
Network Settings	330
System	334
3. Network setup	336
Network environment	337
Accessing network setup	338
Network settings (configuring TCP/IP)	339
Print settings (Ports to set for network printing)	342
Set Protocols	343
Network filtering settings	344
Installing driver over the network	345
Samsung Mobile Print	353
AirPrint	354
Google Cloud Print™	356
4. Maintenance	359
Monitoring the supplies life	360
Setting supplies reorder notification	361
Replacing & redistributing supplies	362
Finding the serial number	363
Clearing memory	364
Cleaning the machine	365
Tips for storing the machine, supplies, and paper	373
Tips for moving the machine	374
Printing a demo page	375
Contact SAMSUNG worldwide	376
Glossary	384
Index	396
A	396
accessories	396
installing 272	396
ordering 269	396
accounting 172	396
address book 170	396
group 170	396
inividual 170	396
adjusting	396
altitude 314, 319	396
AirPrint 354	396
alerts 170	396
altitude adjustment 314, 319	396
answering machine/fax 145	396
AnyWeb Print 175	396
application 326	396
enable/disable 327	396
installing 327	396
managing 326	396
uninstalling 327	396
viewing 327	396
authentication 322	396
login 168, 313	396
authority 172	396
B	396
booklet printing 79	396
booklets 79	396
C	396
certificate 172	396
checking stored document 364	396
cleaning	396
imaging unit area 368	396
inside 365	396
outside 365	396
scan unit 372	396
toner area 366	396
cleaning a machine 365	396
connect	396
printer cable 25	396
control panel 24	396
convention 14	396
copy	396
setting 170	396
copying	396
basic copying 110, 123	396
understanding the copy screen 101, 115, 134, 151	396
customer support 335	396
D	396
default paper selection	396
printing 326	396
default settings	396
setting a fax header 143	396
deleting	396
address book 155	396
demo page 375	396
device options 272	396
direct printing utility 86	396
display screen 24	396
displaying	396
IP address 340	396
divice options 91	396
document box	396
understanding the document box screen 190	396
document feeder 48	396
driver installation 345	396
Unix 350	396
duplex printing	397
print 80	397
E	397
easy document creator 125, 177	397
e-book conversion 177	397
editing	397
group address 155	397
individual address 154	397
error correction mode 148	397
error message 239	397
ethernet 339	397
external authentication server 172	397
F	397
favorites settings, for printing 76	397
fax	397
address book 170	397
clearing stored documents 364	397
forward 149	397
prefix dial 148	397
printing 149	397
secure receive 149	397
toll save 148, 149	397
fax receiving	397
changing the receive mode 145	397
in answering machine/fax 145, 147	397
secure receiving 146, 147	397
fax sending	397
delay sending 144	397
resending automatically 144	397
sending a fax 143	397
fax, email	397
individual address 153	397
faxing	397
changing receiving mode 145	397
delaying a fax transmission 144	397
forwarding 147	397
preparing to fax 131	397
receiving 145	397
receiving a fax in memory 147	397
receiving in Ans/Fax mode 145	397
receiving in Tel mode 145	397
sending 143	397
setting the fax header 143	397
features 6	397
print media feature 284	397
printer driver 67	397
filtering 172	397
IPv6 172	397
MAC 172	397
network 344	397
firmware 173	397
front view 1 21	397
G	397
general icons 14	397
general settings 314, 315, 320, 328	397
glossary 384	397
google cloud printing 356	397
group	397
group address 154	397
H	397
HTTP settings 171	397
I	397
id copy 112	397
imaging unit	397
replacing imaging unit 200	397
inner view 22	397
IPP settings 171	397
J	398
jam	398
clearing paper 217	398
tips for avoiding paper jams 204	398
JPEG	398
USB scanning memory device 153, 158	398
K	398
keyboard	398
understanding the keyboard 39	398
L	398
LED	398
machine status 27, 29	398
understanding the status LED 27	398
link 173	398
Linux	398
common Linux problems 263	398
driver installation for network connected 349	398
printer properties 97	398
printing 96	398
scanning 129	398
system requirements 290	398
linux scanning 129	398
loading	398
in the document feeder 48	398
originals on the scanner glass 46	398
paper in multi-purpose tray 55	398
paper in the tray1 51	398
special media 58	398
log 173	398
login 168, 313	398
LPR/LPD settings 171	398
M	398
Mac	398
common Mac problems 262	398
driver installation for network connected 348	398
driver reinstallation for USB cable connected 44	398
printing 94	398
scanning 127	398
system requirements 289	398
mac scanning 127	398
machine detail 334	398
machine protocols 343	398
maintenance parts 271	398
managing	398
address book 170	398
application 173, 326	398
user 172	398
managing USB memory 278	398
margin	398
printing 326	398
memory	398
clearing memory 364	398
moving 374	398
multi-purpose tray	398
loading 55	398
tips on using 55	398
using special media 58	398
N	398
network	398
authentication 322	398
driver installation	398
Linux 349	398
Mac 348	398
UNIX 350	398
Windows 345	398
installing environment 292, 337	399
setting up 337	399
network filtering 344	399
N-up printing	399
Mac 94	399
Windows 78	399
O	399
option view 23	399
original document	399
clearing jam 205	399
loading	399
in the document feeder 48	399
on the scanner glass 46	399
overlay printing	399
create 84	399
delete 85	399
print 85	399
P	399
paper size 64	399
paper type 64	399
poster, print 79	399
postScript driver	399
troubleshooting 264	399
power save 317, 318	399
print	399
mobile OS 353	399
mobileprint 353	399
print media	399
card stock 61	399
envelope 59	399
guidelines 50	399
labels 60	399
letterhead/preprinted paper 61	399
output support 284	399
paper tab in printer preferences 72	399
special media 58	399
printer preferences	399
Linux 97	399
printer properties	399
opening printer preferences 70	399
printer status	399
general information 181	399
printing	399
changing the default print settings 88	399
changing the print percentage 81	399
duplex 170, 326	399
fitting your document to a selected paper size 81	399
Linux 96	399
Mac 94	399
margin 170, 326	399
multiple pages on one sheet of paper	399
Mac 94	399
Windows 78	399
network printing 342	399
paper orientation 170, 326	399
poster 79	399
printing a document	399
Windows 68	399
printing on both sides of paper	399
Mac 95	399
Windows 80	399
printing to a file 93	399
UNIX 98	399
using direct printing utility 86	399
using overlay 84	399
using watermarks 82	399
printing a document	399
Linux 96	399
Mac 94	399
UNIX 98	399
problem	400
operating system problems 261	400
problems	400
copying problems 258	400
paper feeding problems 249	400
power problems 248	400
printing quality problems 253	400
touch screen 249	400
Q	400
quick copy 111	400
R	400
Raw TCP/IP settings 171	400
rear view 22	400
regulatiory information 293	400
report 328	400
demo page 328	400
requirements	400
SyncThruTM Web Service 167	400
S	400
safety	400
information 15	400
symbols 15	400
samsung printer experience 183	400
Samsung Printer Status 181	400
scan	400
email server 171	400
scanner	400
glass 46	400
loading documents 46	400
scanner glass	400
loading documents 46	400
scanning	400
Linux scanning 129	400
Mac 127	400
TWAIN 124	400
searching	400
address book 155	400
security	400
system 171	400
security settings	400
user authentication 322	400
serial number 363	400
server settings 336	400
service contact numbers 376	400
settings	400
copy 170	400
current 169	400
DNS 340	400
ethernet 339	400
fax 170	400
gernal 314, 315, 320, 328	400
HTTP 171	400
machine 170	400
margin 170, 326	400
network 171, 336, 339	400
printer 170	400
scan 171	400
security 171	400
network 172	400
system 171	400
server 336	400
server for printing 342	400
sound 316, 317	400
SyncThruTM Web Service 171	400
TCP/IPv4 339	400
tray 316	400
WINS 340	400
sound 316, 317	400
specifications 282	400
print media 284	401
stored documents 364	401
storing	401
machine 373	401
paper 373	401
supplies 373	401
supplies	401
available supplies 267	401
monitoring the supplies life 360	401
ordering 267	401
storing 373	401
SyncThru Web Service	401
copy 170	401
network 171	401
printer 170	401
SyncThruTM Web Service 167	401
accounting 172	401
address book tab 170	401
application management 173	401
configuring 171	401
connecting to 167	401
external authentication server 172	401
fax 170	401
information tab 169, 170	401
log 173	401
maintenance tab 173	401
requirements 167	401
scan 171	401
security tab 171	401
settings 169	401
settings tab 170	401
user access control 172	401
user profile 173	401