Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 249

Solving other problems The following chart lists some trouble conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact a service representative. Other problems include: • See "Display screen problem" on page 249. • See "Paper feeding problems" on page 249. • See "Printing problems" on page 250. • See "Printing quality problems" on page 253. • See "Copying problems" on page 258. • See "Scanning problems" on page 259. • See "Fax problems (optional)" on page 260. • See "Operating system problems" on page 261. 26 Display screen problem Condition Suggested solutions The display screen does • Adjusts the brightness of the display screen. not show anything. • Turn the machine off and back on again. If the problem persists, call for service. 27 Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam (see "Clearing paper jams" on page 217). Paper sticks together. • Check the maximum paper capacity of the tray (see "Print media specifications" on page 284). • Make sure that you are using the correct type of paper (see "Print media specifications" on page 284). • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Try a fresh ream of paper. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam (see "Clearing paper jams" on page 217). 9. Troubleshooting 249