Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 259

Solving other problems 31 Scanning problems Condition The scanner does not work. Suggested solutions • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the DSDF. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the machine cable is connected properly. • Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Condition Suggested solutions The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on your • There may be a copying or printing job in computer screen: progress. Try your job again when that job is • Device can't be set to the finished. H/W mode you want. • The selected port is currently being used. • Port is being used by Restart your computer and try again. another program. • The machine cable may be improperly • Port is Disabled. connected or the power may be off. • Scanner is busy receiving • The scanner driver is not installed or the or printing data. When the operating environment is not set up current job is completed, properly. try again. • Ensure that the machine is properly • Invalid handle. • Scanning has failed. connected and the power is on, then restart your computer. • The USB cable may be improperly connected or the power may be off. 9. Troubleshooting 259