Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 247

Understanding display messages Message Meaning Suggested solutions Toner Cartridge Failure: [error number]. Call for service There is a problem in the toner cartridge. Turn the machine off and back on again. If the problem persists, call for service. Toner cartridge is not compatible. Check users guide The imaging unit you have installed is not for your machine. Install a Samsung-genuine imaging unit, designed for your machine (see "Available Consumables" on page 267). TR Failure: [error number]. Install transfer roller again The transfer roller is not installed. Install the transfer roller. If it is already installed, try to reinstall the transfer roller. If the problem persists, call for service. Tray Failure: [error number]. Check Tray connection The tray is not securely Reinstall the tray. If the connected. problem persists, call for service. Tray Failure [error number]. Pull tray [number] out and insert it. Call for service if the problem persists The tray is not securely Reinstall the tray. If the connected. problem persists, call for service. Tray [number] is not installed. Install the tray The tray is not properly Reinstall the tray. If the installed. problem persists, call for service. Message Meaning Suggested solutions Tray [number] cassette is The tray is not securely Close the tray until it locks pulled out. Insert it latched. into place. properly Tray [number] door is open. Close it The tray door is not securely latched. Close the tray door until it locks into place. UI System Failure: [error There is a problem in number]. Call for service the UI system. Turn the machine off and back on again. If the problem persists, call for service. 802.1x authentication Fail to authenticate. failed. Please Contact the System Administrator Check the network authentication protocol. If the problem persists, call for service. a. Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. b. When the toner cartridge has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service. (Settings > Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop). Turning off this option and continuing to print may damage the device's system. 9. Troubleshooting 247