Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 239

Understanding display messages Messages appear on the display screen to indicate the machine's status or errors. Some error messages are shown with graphics to help you troubleshoot problem. Refer to the tables below to understand the messages and their meaning, and correct the problem, if necessary. Messages and their explanations are listed in alphabetical order. • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service. • When you call for service, provide the service representative with the contents of display message. • Some messages may not appear in the display depending on options or models. • [color] indicates the color of toner or imaging unit. • [number] indicates the device number. • [error number] indicates the error number. Message Meaning Check whether the pieces There is a problem in of paper remain in the the paper path. paper path Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists The machine cannot detect a toner cartridge. Or not removed seal tape of toner cartridge. Suggested solutions Remove the pieces of paper remain in the paper path. If the problem persists, call for service. Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide. Message Meaning Suggested solutions Door is open. Close it The door is not securely latched. Close the door until it locks into place. End of life, Replace with new imaging unit The indicated imaging unit has reached its estimated imaging unit lifea. Replace the imaging unit with a Samsung-genuine imaging unit (see "Replacing the imaging unit" on page 200). End of life, Replace with new toner cartridge The indicated toner cartridge has reached its estimated cartridge lifea. Replace the toner cartridge with a Samsungg enuine toner cartridgeb (see "Replacing the toner cartridge" on page 197). Engine System Failure: [error number]. Turn off then on There is a problem in the engine system. Turn the machine off and back on again. If the problem persists, call for service. Finisher door is open. Close it The finisher door is not Close the door until it locks securely latched. into place. Finisher Failure [error There is a problem in number]. Check finisher the finisher. Checking the output and turn the machine off and back on again. If the problem persists, call for service. 9. Troubleshooting 239