Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 250

Solving other problems Condition Suggested solutions Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 284). • If an original does not feed into the machine, the DSDF rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 284). • There may be debris inside the machine. Open the front door and remove any debris. • If an original does not feed into the machine, the DSDF rubber pad may need to be replaced. Contact a service representative. Envelopes skew or fail Ensure that the paper guides are against both sides of to feed correctly. the envelopes. 28 Printing problems Condition Possible cause Suggested solutions The machine The machine is not Check the power cord connections. does not print. receiving power. Check the power switch and the power source. The machine is not Select your machine as your default selected as the default machine in your Windows. machine. Check the machine for the following: • The front door is not closed. Close the front door. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 217). • No paper is loaded. Load paper (see "Loading paper in the tray" on page 51). • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or imaging unit. If a system error occurs, contact your service representative. The connection cable Disconnect the machine cable and between the computer reconnect it. and the machine is not connected properly. The connection cable If possible, attach the cable to between the computer another computer that is working and the machine is properly and print a job. You can defective. also try using a different machine cable. 9. Troubleshooting 250