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Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 250

Paper feeding problems

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27 Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam (see "Clearing paper jams" on page 217). Paper sticks together. • Check the maximum paper capacity of the tray (see "Print media specifications" on page 285). • Make sure that you are using the correct type of paper (see "Print media specifications" on page 285). • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Try a fresh ream of paper. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam (see "Clearing paper jams" on page 217). Condition Suggested solutions Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 285). • If an original does not feed into the machine, the DSDF rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 285). • There may be debris inside the machine. Open the front door and remove any debris. • If an original does not feed into the machine, the DSDF rubber pad may need to be replaced. Contact a service representative. Envelopes skew or fail Ensure that the paper guides are against both sides of to feed correctly. the envelopes. 9. Troubleshooting 250

Section	Page
Basic	1
1. Introduction	5
Key benefits	6
Features by model	8
Useful to know	13
About this user’s guide	14
Safety information	15
Machine overview	20
Control panel	24
Connecting a network cable	25
Turning on the machine	26
Understanding the LEDs	27
Display screen and useful menu	30
Understanding the pop-up keyboard	39
Installing the driver locally	40
Reinstalling the driver	43
2. Media and tray	45
Loading originals	46
Selecting print media	50
Loading paper in the tray	51
Printing on special media	58
Setting the paper size and type	63
Selecting an output location	65
3. Printing	66
Printer driver features	67
Basic printing	68
Opening printing preferences	70
Using special print features	78
Using Direct Printing Utility	86
Changing the default print settings	88
Setting your machine as a default machine	89
Print Settings in Machine	90
Setting Device Options	91
Printing to a file (PRN)	93
Mac printing	94
Linux printing	96
UNIX printing	98
4. Copying	100
Understanding the copy screen	101
Basic copy	110
Using the Quick Copy menu	111
ID card copying	112
5. Scan & Send (Scanning)	114
Understanding the Scan & Send screen	115
Basic scan	123
Scanning with TWAIN-enabled software	124
Using Samsung Easy Document Creator	125
Mac scanning	127
Linux scanning	129
6. Scan & Send (Faxing)	130
Preparing to fax	131
Using a fax in your computer	132
Understanding the fax screen	134
Sending a fax	143
Receiving a fax	145
7. Setting up an address book	150
Understanding the address screen	151
Using the control panel	153
Using SyncThru™ Web Service	157
8. Management tools	165
Accessing management tools	166
SyncThru™ Web Service	167
Easy Capture Manager	174
Samsung AnyWeb Print	175
Easy Eco Driver	176
Using Samsung Easy Document Creator	177
Using Samsung Easy Printer Manager	178
Using Samsung Printer Status	181
Using Samsung Printer Experience	183
Using Box	190
9. Troubleshooting	193
Redistributing toner	194
Replacing the toner cartridge	197
Replacing the imaging unit	200
Tips for avoiding paper jams	204
Clearing original document jams	205
Clearing paper jams	217
Understanding display messages	239
Power and cable connecting problems	248
Solving other problems	249
10. Consumables and accessories	266
Ordering supplies and accessories	267
Available Consumables	268
Precautions	269
Available accessories	270
Available maintenance parts	272
Installing accessories	273
Checking replaceable’s lifespan	275
Using a USB Drive device	276
Replacing the staple cartridge	280
11. Appendix	282
Specifications	283
Regulatory information	294
Copyright	304
Advanced (Administrator’s Guide)	305
1. About this administrator’s guide	307
Convention	308
Intended audience	309
Security policies for administrators	310
Terminology used in this guide	311
2. Advanced Features for Settings Menu	313
Log-in	314
Language and Input	315
Machine	316
Admin Settings	321
Management	329
Network Settings	331
System	335
3. Network setup	337
Network environment	338
Accessing network setup	339
Network settings (configuring TCP/IP)	340
Print settings (Ports to set for network printing)	343
Set Protocols	344
Network filtering settings	345
Installing driver over the network	346
Samsung Mobile Print	354
AirPrint	355
Google Cloud Print™	357
4. Maintenance	360
Monitoring the supplies life	361
Setting supplies reorder notification	362
Replacing & redistributing supplies	363
Finding the serial number	364
Clearing memory	365
Cleaning the machine	366
Tips for storing the machine, supplies, and paper	374
Tips for moving the machine	375
Printing a demo page	376
Contact SAMSUNG worldwide	377
Glossary	385
Index	397
A	397
accessories	397
installing 200	397
ordering 197	397
accounting 172	397
address book 170	397
group 170	397
inividual 170	397
adjusting	397
altitude 316, 321	397
AirPrint 356	397
alerts 170	397
altitude adjustment 316, 321	397
answering machine/fax 145	397
AnyWeb Print 175	397
application 328	397
enable/disable 329	397
installing 329	397
managing 328	397
uninstalling 329	397
viewing 329	397
authentication 324	397
login 168, 315	397
authority 172	397
B	397
booklet printing 79	397
booklets 79	397
C	397
certificate 172	397
checking stored document 366	397
cleaning	397
imaging unit area 370	397
inside 367	397
outside 367	397
scan unit 374	397
toner area 368	397
cleaning a machine 367	397
connect	397
printer cable 25	397
control panel 24	397
convention 14	397
copy	397
setting 170	397
copying	397
basic copying 110, 123	397
understanding the copy screen 101, 115, 134, 151	397
customer support 337	397
D	397
default paper selection	397
printing 328	397
default settings	397
setting a fax header 143	397
deleting	397
address book 155	397
demo page 377	397
device options 200	397
direct printing utility 86	397
display screen 24	397
displaying	397
IP address 342	397
divice options 91	397
document box	397
understanding the document box screen 190	397
document feeder 48	397
driver installation 347	397
Unix 352	397
duplex printing	398
print 80	398
E	398
easy document creator 125, 177	398
e-book conversion 177	398
editing	398
group address 155	398
individual address 154	398
error correction mode 148	398
error message 255	398
ethernet 341	398
external authentication server 172	398
F	398
favorites settings, for printing 76	398
fax	398
address book 170	398
clearing stored documents 366	398
forward 149	398
prefix dial 148	398
printing 149	398
secure receive 149	398
toll save 148, 149	398
fax receiving	398
changing the receive mode 145	398
in answering machine/fax 145, 147	398
secure receiving 146, 147	398
fax sending	398
delay sending 144	398
resending automatically 144	398
sending a fax 143	398
fax, email	398
individual address 153	398
faxing	398
changing receiving mode 145	398
delaying a fax transmission 144	398
forwarding 147	398
preparing to fax 131	398
receiving 145	398
receiving a fax in memory 147	398
receiving in Ans/Fax mode 145	398
receiving in Tel mode 145	398
sending 143	398
setting the fax header 143	398
features 6	398
print media feature 285	398
printer driver 67	398
filtering 172	398
IPv6 172	398
MAC 172	398
network 346	398
firmware 173	398
front view 1 21	398
G	398
general icons 14	398
general settings 316, 317, 322, 330	398
glossary 386	398
google cloud printing 358	398
group	398
group address 154	398
H	398
HTTP settings 171	398
I	398
id copy 112	398
imaging unit	398
replacing imaging unit 216	398
inner view 22	398
IPP settings 171	398
J	399
jam	399
clearing paper 233	399
tips for avoiding paper jams 220	399
JPEG	399
USB scanning memory device 153, 158	399
K	399
keyboard	399
understanding the keyboard 39	399
L	399
LED	399
machine status 27, 29	399
understanding the status LED 27	399
link 173	399
Linux	399
common Linux problems 280	399
driver installation for network connected 351	399
printer properties 97	399
printing 96	399
scanning 129	399
system requirements 291	399
linux scanning 129	399
loading	399
in the document feeder 48	399
originals on the scanner glass 46	399
paper in multi-purpose tray 55	399
paper in the tray1 51	399
special media 58	399
log 173	399
login 168, 315	399
LPR/LPD settings 171	399
M	399
Mac	399
common Mac problems 279	399
driver installation for network connected 350	399
driver reinstallation for USB cable connected 44	399
scanning 127	399
system requirements 290	399
mac scanning 127	399
machine detail 336	399
machine protocols 345	399
Macintosh	399
printing 94	399
maintenance parts 199	399
managing	399
address book 170	399
application 173, 328	399
user 172	399
managing USB memory 206	399
margin	399
printing 328	399
memory	399
clearing memory 366	399
moving 376	399
multi-purpose tray	399
loading 55	399
tips on using 55	399
using special media 58	399
N	399
network	399
authentication 324	399
driver installation	399
Linux 351	399
Mac 350	399
UNIX 352	399
Windows 347	400
installing environment 293, 339	400
setting up 339	400
network filtering 346	400
N-up printing	400
Macintosh 94	400
Windows 78	400
O	400
option view 23	400
original document	400
clearing jam 221	400
loading	400
in the document feeder 48	400
on the scanner glass 46	400
overlay printing	400
create 84	400
delete 85	400
print 85	400
P	400
paper size 64	400
paper type 64	400
poster, print 79	400
postScript driver	400
troubleshooting 281	400
power save 319, 320	400
print	400
mobile OS 355	400
mobileprint 355	400
print media	400
card stock 61	400
envelope 59	400
guidelines 50	400
labels 60	400
letterhead/preprinted paper 61	400
output support 285	400
paper tab in printer preferences 72	400
special media 58	400
printer preferences	400
Linux 97	400
printer properties	400
opening printer preferences 70	400
printer status	400
general information 181	400
printing	400
changing the default print settings 88	400
changing the print percentage 81	400
duplex 170, 328	400
fitting your document to a selected paper size 81	400
Linux 96	400
Macintosh 94	400
margin 170, 328	400
multiple pages on one sheet of paper	400
Macintosh 94	400
Windows 78	400
network printing 344	400
paper orientation 170, 328	400
poster 79	400
printing a document	400
Windows 68	400
printing on both sides of paper	400
Macintosh 95	400
Windows 80	400
printing to a file 93	400
UNIX 98	400
using direct printing utility 86	400
using overlay 84	400
using watermarks 82	400
printing a document	400
Linux 96	400
Macintosh 94	400
UNIX 98	401
problem	401
operating system problems 278	401
problems	401
copying problems 275	401
paper feeding problems 266	401
power problems 265	401
printing quality problems 270	401
touch screen 266	401
Q	401
quick copy 111	401
R	401
Raw TCP/IP settings 171	401
rear view 22	401
regulatiory information 294	401
report 330	401
demo page 330	401
requirements	401
SyncThruTM Web Service 167	401
S	401
safety	401
information 15	401
symbols 15	401
samsung printer experience 183	401
Samsung Printer Status 181	401
scan	401
email server 171	401
scanner	401
glass 46	401
loading documents 46	401
scanner glass	401
loading documents 46	401
scanning	401
Linux scanning 129	401
Mac 127	401
TWAIN 124	401
searching	401
address book 155	401
security	401
system 171	401
security settings	401
user authentication 324	401
serial number 365	401
server settings 338	401
service contact numbers 378	401
settings	401
copy 170	401
current 169	401
DNS 342	401
ethernet 341	401
fax 170	401
gernal 316, 317, 322, 330	401
HTTP 171	401
machine 170	401
margin 170, 328	401
network 171, 338, 341	401
printer 170	401
scan 171	401
security 171	401
network 172	401
system 171	401
server 338	401
server for printing 344	401
sound 318, 319	401
SyncThruTM Web Service 171	401
TCP/IPv4 341	401
tray 318	401
WINS 342	401
sound 318, 319	401
specifications 283	402
print media 285	402
stored documents 366	402
storing	402
machine 375	402
paper 375	402
supplies 375	402
supplies	402
available supplies 195	402
monitoring the supplies life 362	402
ordering 195	402
storing 375	402
SyncThru Web Service	402
copy 170	402
network 171	402
printer 170	402
SyncThruTM Web Service 167	402
accounting 172	402
address book tab 170	402
application management 173	402
configuring 171	402
connecting to 167	402
external authentication server 172	402
fax 170	402
information tab 169, 170	402
log 173	402
maintenance tab 173	402
requirements 167	402
scan 171	402
security tab 171	402
settings 169	402

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9. Troubleshooting

Paper feeding problems

Condition