Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 257

Solving other problems Condition Wrinkles or creases Back of printouts are dirty Suggested Solutions • Ensure that the paper is loaded properly. • Check the paper type and quality (see "Print media specifications" on page 285). • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Ensure that the standard tray right bottom door, dual cassette feeder right bottom door or high capacity feeder right bottom door is securely closed. If the bottom doors are not completely closed, open and close the bottom doors. Check for leaking toner. Clean the inside of the machine. Cleaning the inside or contact a service representative. Condition Solid Color or Black pages A Suggested Solutions • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective and need replacing. Remove the imaging unit and install a new one. Contact a service representative. • The machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine. Cleaning the inside or contact a service representative. • Check the paper type and quality (see "Print media specifications" on page 285). • Remove the imaging unit and install a new one. Contact a service representative. • If the problem persists, the machine may require repair. Contact a service representative. Character Voids Character voids are white areas within parts of characters that should be solid black: A • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications (see "Print media specifications" on page 285). 9. Troubleshooting 257