Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 251

Solving other problems 28 Printing problems Condition Possible cause Suggested solutions The machine The machine is not Check the power cord connections. does not print. receiving power. Check the power switch and the power source. The machine is not Select your machine as your default selected as the default machine in your Windows. machine. Check the machine for the following: • The front door is not closed. Close the front door. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 217). • No paper is loaded. Load paper (see "Loading paper in the tray" on page 51). • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or imaging unit. If a system error occurs, contact your service representative. The connection cable Disconnect the machine cable and between the computer reconnect it. and the machine is not connected properly. The connection cable If possible, attach the cable to between the computer another computer that is working and the machine is properly and print a job. You can defective. also try using a different machine cable. Condition The machine does not print. The machine selects print materials from the wrong paper source. Possible cause The port setting is incorrect. The machine may be configured incorrectly. The printer driver may be incorrectly installed. The machine is malfunctioning. The document size is so big that the hard disk space of the computer is insufficient to access the print job. The paper option that was selected in the Printing Preferences may be incorrect. Suggested solutions Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. Check the Printing Preferences to ensure that all of the print settings are correct (see "Opening printing preferences" on page 70). Repair the machine software. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. If printing GUI, make more hard disk space available for your print job and try printing the document again. For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences. Select the correct paper source. See the printer driver help screen (see "Opening printing preferences" on page 70). 9. Troubleshooting 251