Samsung SL-M5370LX User Manual Ver.1.0 (English) - Page 258

Solving other problems Condition Suggested Solutions Horizontal stripes If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one. Contact a service representative. • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to thin paper (see "Opening printing preferences" on page 70). An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine. 30 Copying problems Condition Suggested solution Copies are too light or too dark Tap Copy from the home screen or Apps. You can adjust the darkness level of a copy if needed for easier reading if the original contains faint markings or dark images (see "Changing Darkness" on page 102). Smears, lines, • If the defects are on the original, tap Copy from the home marks, or spots screen or Apps (see "Changing Darkness" on page 102). appear on copies. • If there are no defects on the original, clean the scan unit. Cleaning the scan unit or contact a service representative. Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the DSDF. • Check that the copy paper is loaded correctly. • If the problem persists, the machine may require repair. Contact a service representative. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the DSDF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. 9. Troubleshooting 258