Samsung WF457ARGSGR/A2 User Manual Ver.1.0 (English, French, Spanish) - Page 60
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Troubleshooting PROBLEM SOLUTION Fills with the wrong temperature water. • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Check the water heater. It should be set to deliver a minimum 120° F (49° C) hot water at the tap. Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your washer is filling, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal. • While your washer is filling, you may notice just hot or just cold water going through the dispenser when the cold or warm wash temperature is selected. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water. Door is locked or will not open. • Press the Start/Pause Button to stop your washer. • Your washer door will remain locked during the heating portion of the Sanitize Cycle • It may take a few moments for the door lock mechanism to disengage. Does not drain and/or spin. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. Eliminate bent hoses. If there is a drain restriction, contact the customer service center. • Close the door and press the Start/Pause Button. For your safety, your washer will not tumble or spin unless the door is closed. • Make sure the debris filter is not clogged. Load is too wet at the end of the cycle. • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over-sudsing. • The load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. Leaks water. • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over-sudsing. Has excessive suds. • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water, small or lightly soiled loads. • Non-HE detergent is NOT recommended. Has an odor. • Excessive suds collect in nooks and crannies and can cause foul odors. • Run cleansing cycles to sanitize the machine periodically. (Silver Care or Sanitize Cycle or Pure Cycle) • Clean the door seal (Diaphragm). • Dry the interior of your washer after the total cycle has finished. 60_ Troubleshooting WF457ARG-03153A-04_EN.indd 60 2012-08-31 12:30:35