Samsung WF457ARGSGR/A2 User Manual Ver.1.0 (English, French, Spanish) - Page 63

05 TROUBLESHOOTING NETWORK SETUP Q&A QUESTION ANSWER The washer or dryer is not • Check the power status of the AP. found in the smartphone app. • Check if the smartphone is connected with Wi-Fi. • Check if the Wi-Fi function of the washer or dryer is turned on. • To refresh the screen, press "Configure" again. • If the AP is installed too far away from the washer or dryer, the strength of the Wi-Fi signal may weak. In this case, move the AP closer to the washer or dryer. The AP is not found on the washer or dryer. • Check the power status of the AP. • Check if the Wi-Fi function of the washer or dryer is turned on. • To refresh the screen, press "Configure" again. • If the AP is installed too far away from the washer or dryer, the strength of the Wi-Fi signal may weak. In this case, move the AP closer to the washer or dryer. Ensure that the number of the displayed antenna bars are at least 3. • Since if the performance of the AP is low, it may not be found by the washer or dryer, use high performance AP if available. There are more than one washer or dryer in the house. Do I have to install an AP for each of them? • You can install only one AP. • I you want to one AP for each of the washer and dryer, select the corresponding AP for each of the products in the "Smart Washer" app. • When both washer and dryer are installed, they can be controlled through one AP. Which AP is better? • Since the washer or dryer is controlled through the AP from the inside or outside of the house, high performance AP is recommended. • Use an AP with Wi-Fi certification mark. • Since an AP with 2 or more antennas provides better performance, purchse and use the AP. How can I check if the AP is out of order? • Connect to the AP on a smartphone and check if you can connect to the Internet. If you can connect to the Internet, the AP is normal. • Check if the LED of the AP is blinking. If all the LEDs are turned off, it indicates that the power is turned off. • If the AP doesn't seem to be working properly, request after-sales service. The customer does not have a PC. Can the customer can use the indoor and outdoor control feature? • If the Internet can be accessed inside of the house, the feature is available. However, you have to sign up the web site and resgister the product. How many users can control • Only if the "Smart Washer" app is authenticated, multiple users can a washer or dryer? control the washer or dryer. WF457ARG-03153A-04_EN.indd 63 Troubleshooting _63 2012-08-31 12:30:35