Sharp MX-5001N MX-4100N MX-4101N MX-5001N Operation Manual Suite - Page 804

TROUBLESHOOTING Problem Printing does not take place. Color printing does not take place. Two-sided printing does not take place. Direct printing of a file in a shared folder on a computer is not possible. Point to check Was a Notice Page printed? Have functions been disabled by the administrator? Is the color mode set to "Color"? Have functions been disabled by the administrator? Does the paper type setting of the selected tray specify a type of paper that cannot be used for two-sided printing? Are you using a special size or type of paper? Have functions been disabled by the administrator? Is "IPsec Settings" enabled on the machine? Solution A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action. For example, a notice page will be printed in the following situations. • The print job is too large to fit in memory. • A function that has been prohibited by the administrator is specified. By factory default, Notice Pages are not printed. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Select "Automatic" or "Color" for the color mode setting. The color mode setting is configured as follows: Windows: On the [Color] tab of the printer driver. Macintosh: In the [Color] menu of the print window. In Windows, [Black and White Print] can also be selected on the [Main] tab of the printer driver. If you wish to print in color, make sure that the [Black and White Print] checkbox on the [Main] tab is not selected . When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Check "Tray Settings" in the system settings. If the [Disable Duplex] checkbox is selected , two-sided printing using that tray will not be possible. Change the paper type setting to a type that can be used for two-sided printing. ➞ System Settings > "Paper Tray Settings" > "Tray Settings" > "Change" For the paper types and sizes that can be used for two-sided printing, see "SPECIFICATIONS" in the Safety Guide. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. When "IPsec Settings" is enabled in the system settings (administrator), direct printing of a file in a shared folder may not be possible in some computer environments. For information about "IPsec settings", consult your adminstrator. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" 8-21 Contents