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Sony PCG-C1VN Users Guide - Page 102

Troubleshooting

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Troubleshooting This section describes how to solve common problems you may encounter when using your notebook. Many problems have simple solutions, so try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Troubleshooting your notebook When starting your notebook for the first time, the VAIO InitManager dialog box will appear. Please select "OK" to begin initial setup. If you do not execute the initial setup, you cannot use part of VAIO original hardware functions such as Jog Dial, Power Management tool, scroll function of pointing device, and keyboard shortcut key function combined with the Fn key. My notebook does not start ❑ Check that the notebook is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the notebook indicates that the power is on. ❑ Check that the battery pack is inserted properly and is charged. ❑ Make sure there is no diskette in the floppy disk drive. ❑ Confirm that the power cord and all cables are connected firmly, as described in "Connecting Peripheral Devices" on page 61. ❑ If you plugged the notebook into a power strip or UPS, make sure the power strip or UPS is turned on and working. ❑ If you are using an external display, check that it is plugged into a power source and turned on. Check that the brightness and contrast controls are adjusted correctly. See the manual that came with your display for details. ❑ Moisture condensation may have occurred. Do not use the notebook for at least one hour and then turn on the notebook. ❑ Take the battery pack off the notebook, unplug the power cord and plug it in again, then turn on the power. 101

Section	Page
VAIO® C1 PictureBook™ Notebook User Guide	2
PCG-C1VN	2
Notice to Users	3
Owner’s Record	4
Safety Information	4
Regulatory Information	5
FCC Part 68	6
Telephone Consumer Protection Act of 1991 (United States)	6
Telephone Consumer Guidelines (Canada)	7
DISPOSAL OF LITHIUM-ION BATTERY	7
INDUSTRY CANADA NOTICE	8
Contents	10
Welcome 13	10
Features 13	10
Unpacking Your Notebook 14	10
Ergonomic Considerations 16	10
Setting Up Your VAIO C1 PictureBook™ Notebook 21	10
Locating the Controls and Connectors 21	10
Connecting a Power Source 25	10
Conserving Battery Power 30	10
Starting Your VAIO C1 PictureBook Computer 31	10
Shutting Down Your Computer 32	10
Using the Keyboard 33	10
Using the built-in MOTION EYE™ camera 38	10
Using the Pointing Device 43	10
Using PC Cards 45	10
Connecting with another VAIO® computer 47	10
Connecting an i.LINK device 48	10
VAIO Action Setup 51	10
The Jog Dial™ Control 51	10
Using Memory Stick® Media 55	10
Using Power Saving Modes 59	10
Connecting Peripheral Devices 61	11
Connecting a Phone Line 62	11
Connecting a USB Printer 64	11
Connecting a USB Mouse 65	11
Connecting an External Display 66	11
Using the Floppy Disk Drive (optional) 69	11
Connecting an Optical Drive (optional) 71	11
Connecting External Speakers 75	11
Connecting an External Microphone 75	11
Recording from a Microphone or Audio Equipment 76	11
About the Software on Your Computer 79	11
OpenMG™ Jukebox Software Instructions 82	11
Software Information 89	11
MovieShaker™ 89	11
PictureGear™ 92	11
For Answers to Your Software Questions 94	11
Using the System and Application RecoveryCDs 97	11
Troubleshooting 101	11
Resources 112	11
Specifications 115	12
Index 119	12
Welcome	14
Congratulations on your purchase of the Sony VAIO® Notebook. Sony has combined leading-edge techn...	14
Features	14
Exceptional performance	14
Portability	14
Sony audio and video quality	14
Windows® Millennium Edition	14
Communications	14
Unpacking Your Notebook	15
Remove the following hardware items from the box:	15
Main Unit	15
AV Cable	15
Display adaptor	15
Power cord	15
AC adapter	15
Rechargeable battery pack	15
Spare pointing device covers	15
Manuals	16
VAIO® User Guide	16
Microsoft® Windows® Millennium Edition Getting Started	16
Software CD	16
Microsoft® Word 2000	16
Recovery CDs	16
System Recovery CD(s)	16
Application Recovery CD(s)	16
Other	16
Ergonomic Considerations	17
Recommended position	17
Position of your computer	17
Furniture and posture	17
Viewing angle of the computer’s display	18
Lighting	18
Placement of an external display	18
Notes on Setup	18
Setting Up Your Notebook	18
Handling Your Notebook	19
Cleaning Your Notebook	19
Handling the LCD Screen	19
On Moisture Condensation	20
Setting Up Your VAIO C1 PictureBook™ Notebook	22
This section describes how to start using your notebook and the internal and external devices, su...	22
Locating the Controls and Connectors	22
Front	22
Left	23
Right	24
Bottom	25
Connecting a Power Source	26
Using the AC Adapter	26
1 Plug the cable attached to the AC adapter into the DC In connector on the computer.	26
2 Plug one end of the power cord into the AC adapter.	26
3 Plug the other end of the power cord into an AC outlet.	26
Connecting Computer to AC Outlet	26
Notes on the AC Adapter	26
Using Battery Power	27
To insert the battery pack	27
1 Make sure the Lock lever on the bottom of the computer is in the “unlock” position.	27
2 Align the grooves and tabs on the battery with the notches and tabs on the back of the computer...	27
3 Slide the Lock lever into the lock position.	27
Inserting Battery Pack	28
To charge the battery pack	28
1 Connect the AC adapter to the computer.	28
2 Insert the battery pack.	28
Battery Indicator Light	29
To remove the battery pack	30
1 Turn off the computer.	30
2 Slide the release levers to the UNLOCK position and slide the battery away from the computer.	30
Unlocking Battery Pack	30
Additional Notes On Batteries	30
To insert the optional high-capacity battery pack (PCGA-BP54)	31
Inserting High-Capacity Battery Pack	31
Conserving Battery Power	31
Starting Your VAIO C1 PictureBook Computer	32
1 Lift the cover while holding the bottom of the computer firmly. Do not grasp the camera lens wh...	32
Opening Your C1 PictureBook Computer	32
2 Press the power button until the green power indicator light turns on.	32
Turning on Your C1 PictureBook Computer	32
3 If necessary, adjust the brightness controls for the LCD display. To decrease the brightness, p...	33
Shutting Down Your Computer	33
1 Click the Start button on the Windows® taskbar.	33
2 Click Shut Down to display the Shut Down Windows dialog box.	33
3 Select Shut down.	33
4 Click OK.	33
5 Wait for your computer to turn off automatically. The power indicator turnsoff.	33
6 Turn off any peripheral devices connected to your computer.	33
If you are unable to shut down your computer:	33
1 Close or end all operations.	33
2 Shut down your computer by pressing Ctrl+Alt+Delete keys (at the same time).	33
Using the Keyboard	34
Keyboard	34
Combinations and Functions with the Windows Key	35
Indicators	36
Combinations and Functions with the Fn Key	37
Using the built-in MOTION EYE™ camera	39
Capturing a still image	39
1 Press the CAPTURE button to start Smart Capture.	39
CAPTURE Button	39
2 Select Still Viewer/Long Movie Player/Net Movie Player from the application list.	39
3 Choose Still by clicking the on-screen Capture Mode button. To switch to Motion, click the on-s...	40
4 The Finder window appears. Turn the MOTION EYE camera lens towards the subject you want to phot...	40
Turning MOTION EYE	40
5 Adjust the focusing ring.	40
Adjusting the Focusing Ring	40
6 Half-press the CAPTURE button on the computer. The image remains still for a few seconds. To di...	41
Using the Self-timer	41
1 Click Still Viewer/Movie Player from the switch applications list.	41
2 Select Still mode.	41
3 Click the Options button.	41
4 Click Self-timer capture on the Capturing mode tab.	41
5 Click OK.	41
To create a panoramic image	42
1 Capture the still images. Using the panoramic-assist function of Smart Capture, capture still i...	42
2 Start the PictureGear software. For details, see the PictureGear section in this manual.	42
To set the image quality and mode of MOTION EYE camera	42
1 Click the Start button, point to Settings, and then click Control Panel.	42
2 Double-click the MOTION EYE camera icon. The Camera Control Utility appears.	42
3 Click the Image tab and drag the slider to the left or the right. The level settings increase a...	43
4 Click Mode tab and click the item you want to set.	43
5 Click OK.	43
Using the Pointing Device	44
Using the Pointing Device	44
To replace the pointing device cover	44
Replacing the Pointing Device Cover	45
Using PC Cards	46
To insert card	46
1 Insert the PC card into the PC card slot with the front label facing up. Gently push the card i...	46
Inserting PC Card	46
2 Pull the release button, then push it down toward the slot.	47
Release Button	47
To remove a PC card	47
1 Double-click in the task tray.	47
2 The “Unplug or Eject Hardware” dialog displays.	47
3 Select the hardware device you wish to remove by clicking it.	47
4 Click Stop.	47
5 Confirm the correct device is selected in “Stop a hardware device.”	47
6 The message, “PC Card can now be safely removed from the system” appears. Click OK.	47
7 Gently grasp the card and pull it out.	47
8 Insert the PC card slot protector into the empty slot.	47
Connecting with another VAIO® computer	48
Connecting with an i.LINK cable	48
Hard Drive Partition	49
Connecting an i.LINK device	49
To connect a digital camcorder	49
Connecting Digital Camcorder	50
DVgate™	51
Digital Video Captures	51
Adjusting Image Resolution	51
VAIO Action Setup	52
The Jog Dial™ Control	52
Using the Jog Dial Control	52
Using the Jog Dial™ Control	53
Launcher Mode	53
Using Launcher Mode	53
1 Turn the Jog Dial control to select the item you want, then press the Jog Dial control. The win...	53
JOG Guide Dialog Box	53
2 Turn or press the Jog Dial control to use the desired function.	53
3 To select another item, switch to the launcher mode and repeat from step 1.	53
Guide Mode	54
Using Guide Mode	54
Using the Jog Dial Control with Sony Software	54
Using the Jog Dial Control with Other Software	54
Using a Dialog Box	55
JOG Guide dialog box	55
Internal Timer	55
Using Memory Stick® Media	56
Types of Memory Stick Media	56
What is MagicGate?	56
To Insert a Memory Stick Media	56
1 Insert with the arrow facing toward the Memory Stick media slot and the label facing down.	57
2 Carefully slide the Memory Stick in until it clicks in place.	57
Inserting Memory Stick	57
To view the contents of Memory Stick media	57
If you cannot see the Removable Disk (S:) in the My Computer window on your desktop:	57
1 Click Start, point to Settings and then Control Panel.	57
2 Click System. The System Properties window appears.	57
3 Select the Device Manager tab.	57
To Remove a Memory Stick Media	58
VisualFlow	58
To use VisualFlow	58
1 From the Start menu, point to Programs > VisualFlow > VisualFlow.	58
2 Click on an icon in the View section on the main toolbar to select a display layout.	58
3 Click on an icon in the Sort section on the main toolbar to select a sorting method.	58
4 Resting your cursor on the left end of the main toolbar activates the current Memory Stick prop...	58
5 Resting your cursor on the right end of the main toolbar activates a secondary toolbar with mor...	58
6 Click an image to show a normal view centered on the screen.	58
7 Movie files start playback when the view is enlarged. Click again on movie files to restore the...	58
Notes on using Memory Stick media:	59
Using Power Saving Modes	60
Normal Mode	60
System Suspend Mode	60
To activate System Suspend Mode	60
To return to normal Mode	60
System Hibernation Mode	61
To activate System Hibernation mode	61
To return to Normal mode	61
Connecting Peripheral Devices	62
You can add functionality to your computer by connecting any of these optional peripherals:	62
Connecting a Phone Line	63
1 Open the phone line jack cover. The cover opens only to a 45-degree angle.	63
Opening Phone Line Jack Cover	63
2 Plug one end of the phone cable into the jack on the inside of the phone line jack cover. Make ...	63
3 Plug the other end into the wall jack.	64
Connecting a USB Printer	65
To connect a printer	65
Connecting a Printer	65
To use a printer	65
Connecting a USB Mouse	66
To connect a USB mouse	66
Connecting a USB Mouse	66
Connecting an External Display	67
To connect a computer display	67
Connecting a Display	67
To connect a projector	68
1 Plug the display adapter into the computer's Out connector and the display’s RGB signal cable t...	68
2 Plug the audio cable into the Headphone connector.	68
Connecting a Projector	68
To connect a TV	69
1 Plug the supplied AV cable into the notebook’s AV Out connector.	69
2 Plug the other ends of the AV cable into theTV, as shown.	69
Connecting a TV	69
Using the Floppy Disk Drive (optional)	70
To connect the floppy disk drive	70
To insert a diskette	70
Plugging in USB Cable	70
1 Hold the diskette with the label side facing up.	71
2 Gently push the diskette into the drive until it clicks into place.	71
Inserting diskette	71
To remove a diskette	71
Removing diskette	71
To remove the floppy disk drive when the computer is on	71
1 Double-click the Remove Hardware icon in the task tray.	71
2 The “Unplug or Eject Hardware” dialog displays.	71
3 Select the hardware device you wish to remove by clicking it.	71
4 Click stop.	71
5 Confirm the correct device is selected in the “Stop a Hardware device” dialogbox.	71
6 The message, “Floppy Disk Drive can now be safely removed from the system” appears. Click OK.	72
7 Slide the unlock lever on the bottom of the computer in the direction of the arrow, and then un...	72
1 Open the start menu, select Settings, Control Panel, and then the System icon. The System Prope...	72
2 Click the Refresh button.	72
3 In the “Stop a Hardware device” dialog box, confirm that the device can be safely removed from ...	72
To carry the floppy disk drive	72
Notes on handling diskettes	72
Connecting an Optical Drive (optional)	72
To Connect the CD Drive	73
1 Remove the PC card slot protector from the PC card slot. See “Using PC Cards” on page45 for de...	73
2 Remove the PC card from the bottom side of the CD drive.	73
Removing PC Card	73
3 Insert the PC card into the PC card slot with the SONY logo facing up. See “Using PC Cards” on ...	73
Inserting PC Card	73
To Insert a Disc	74
1 Press the Eject button. The disc tray slides out.	74
CD-ROM Drive	74
2 Place the disc in the tray with the label side facing up. Push the disc onto the hub until the ...	74
Inserting Disc	74
3 Close the tray by pushing it gently. The BUSY indicator on the drive flashes while your compute...	74
Flashing BUSY Indicator	75
Notes on CD and DVD Media	75
To Remove the Drive	75
Handling CD or DVD Media	75
Cleaning CD or DVD Media	75
Connecting External Speakers	76
To connect external speakers	76
Connecting an External Microphone	76
To connect an external microphone	76
Recording from a Microphone or Audio Equipment	77
Switching the connector functionality	77
1 Double-click on the task tray located in the lower right corner of the Desktop window. The Volu...	77
2 From the Options menu, click Properties. The Properties window appears.	77
3 In the Adjust Volume panel, select Recording, and then click OK. TheRecording Control window a...	77
4 Select either Microphone or Line.	77
Adjusting sound volume in the Recording Control window	77
To increase the sound of the microphone:	78
1 Double-click on the task tray located in the lower right corner of the Desktop window. If Micro...	78
2 From the Microphone panel, click Advanced. The Advanced Controls for Microphones dialog box dis...	78
3 Click Mic 20dB in Other Controls, and then click Close.	78
Adjusting volume	78
To make the microphone echo	79
1 From the Start menu, select Settings, and click Control Panel. In the Control panel, double-cli...	79
2 Select the Echo tab.	79
3 Click Effective, you can also customize the setting by choosing options such as Time.	79
4 Click OK.	79
To effect the MIDI sound:	79
1 From the Start menu, select Settings, and then select Control Panel.	79
2 Click the YAMAHA DS-XG Audio Config icon. (If you do not see the icon that you are looking for,...	79
3 Select the Synthesizer tab.	79
4 Select the desired effect, and then click OK.	79
1 From the Options menu, select Properties.	79
2 In the Volume Adjust window, select Recording, and then click OK. The Recording Control window ...	79
About the Software on Your Computer	80
Adobe Acrobat Reader®	80
Adobe Systems Inc.	80
ArcSoft® PhotoPrinter™ 2000 Pro	80
ArcSoft, Inc.	80
DVgate™	80
Sony Electronics Inc.	80
McAfee® VirusScan®	80
Network Associates, Inc.	80
Media Bar™	81
Sony Electronics Inc.	81
Microsoft® Internet Explorer	81
Microsoft Corporation	81
Microsoft® Word 2000	81
Microsoft Corporation	81
MovieShaker™	81
Sony Electronics Inc.	81
Netscape Communicator®	81
Netscape Communications	81
OpenMG™ Jukebox	81
Sony Electronics Inc.	81
PictureGear™	82
Sony Electronics Inc.	82
Quicken® 2000 Basic	82
Intuit, Inc.	82
Smart Capture	82
Sony Electronics Inc.	82
VAIO Action Setup	82
Sony Electronics Inc.	82
VAIO Support Agent	82
Sony Electronics Inc.	82
VisualFlow™	82
Sony Electronics, Inc.	82
OpenMG™ Jukebox Software Instructions	83
Registering OpenMG Jukebox	83
Electronic Music Distribution (EMD) Services	83
Starting OpenMG Jukebox	84
OpenMG Jukebox Basic Controls	84
Recording a CD	86
1 Insert an audio CD into the optional CD/DVD-ROM drive.	86
2 Click Recorder. The OpenMG CD Recorder displays.	86
Transferring Songs to the MG Memory Stick®	87
Transferring Songs (Check-out)	87
1 Click the Portable Player icon on the OpenMG Jukebox main window. ThePortable Player window ap...	87
Returning songs (Check-in)	88
1 Start the OpenMG Jukebox software.	88
2 Select the song you want to return in the Portable Player window, then click . To select more t...	88
3 During check-in, the STOP button flashes. When check-in is finished, the song titles disappear ...	88
To exit OpenMG Jukebox	88
Software Information	90
MovieShaker™	90
Main window	90
Importing Images and Sound Clips	90
1 Click .	90
2 Find the file you want to add.	90
3 Select the file.	90
4 Click Open. The file is added to the Clip tray.	90
Create a Movie Using Shaker	91
1 Click the Shaker tab.	91
2 Select a mood by clicking a face in the Shaker tray.	91
Shaker Tray	91
3 Click . A thirty second scene is automatically generated and saved to the Product tray.	91
4 To preview, switch the Work Panel to Product tray mode and press play.	91
Editing Clips and Scenes	92
Working Panel	92
1 Double-click the clip or scene to move it to the Working Panel.	92
2 Select the Effects tab from the Editing tray.	92
3 Drag and drop the Effect you want to add from the Effects tray to the Effects palette on the Wo...	92
4 See Help for instructions on adjusting effect duration and replaying clips/scenes.	92
Saving a Movie	92
1 Verify that the clip(s) you want to save is on the Product tray. See Help for more details on s...	92
2 Click Export.	92
3 Select the format in which you want the document to be saved.	92
4 Click Next.	93
5 Locate the folder to which you want the file saved.	93
6 Name the file.	93
7 Click Save.	93
PictureGear™	93
Managing Your Pictures	93
1 Click the Folder tab and browse to locate your pictures.	93
2 Select the pictures you want to have in a collection.	93
3 From Collection menu, select Create New Collection.	93
4 Enter a name for the collection and then click OK.	93
Creating a Photo Album	94
1 Select the pictures you want to use to make an album.	94
2 From the Utilities menu, select Album Maker.	94
3 Choose the type of Album you want and click OK.	94
4 Now add more pictures, frames, text, and effects.	94
5 When you are finished, select Create Album in File menu or click the Create Album icon on the t...	94
6 Designate the folder where you want to save the Album.	94
7 Enter the Target Album name, select Thumbnails and click OK.	94
8 The new album can be viewed using most internet browsers.	94
Using Panorama Maker	94
1 Gather the source images into the same folder or collection.	94
2 Select the images you want to use.	94
3 From the Utilities menu select Panorama Maker.	94
4 Select the correct lens and click OK. (If 35mm lens is selected, the prompt does not appear; to...	94
5 Click the panoramic icon, near the bottom of the window.	94
6 Click Full Stitch.	94
Making Still Images and Panoramic from MPEG	94
1 Select the MPEG file.	94
2 From the Movie/Sound menu, select Scene break down.	94
3 Then select Movie Stitch, to create a panoramic picture.	94
For Answers to Your Software Questions	95
Acrobat® Reader (Adobe Systems Incorporated)	95
McAfee® VirusScan® (Network Associates, Inc.)	95
Netscape Communicator® (Netscape Communications Corp.)	95
PhotoPrinter™ 2000 Pro (ArcSoft, Inc.)	95
Quicken® 2000 (Intuit Inc.)	96
Windows® Millennium Edition Operating System, Internet Explorer, Word 2000 (Microsoft Corporation)	96
Sony Service Center	96
Using the System and Application Recovery CDs	98
About Your Recovery CDs	98
Application Recovery CD(s)	98
Sony Electronics	98
System Recovery CD(s)	98
Sony Electronics	98
Using the System Recovery CD(s)	98
Full Restore without Format	99
Full Restore with Format	99
To use the System Recovery CD(s)	99
1 Insert the Sony System Recovery CD in the CD-ROM drive.	99
2 Shut down your computer as described in “Shutting Down Your Computer” on page32.	99
3 Wait four seconds and then turn on your computer.	99
4 Click OK to signify you have read and accept the Microsoft End-User License Agreement.	100
5 When the System Recovery menu appears, follow the on-screen instructions to complete the recove...	100
If your computer does not start from the Recovery CD	100
1 Press and hold the power switch for more than four seconds to turn off the computer.	100
2 Turn on the computer and press the F2 key when the Sony logo appears. TheBIOS setup menu scree...	100
3 Press the arrow keys to select the Exit menu.	100
4 Press the arrow keys to select Get Default Values and then press the Enter key. The message “Lo...	100
5 Check that Yes is selected, then press the Enter key.	100
6 Press the arrow keys to select Exit (Save Changes) and then press the Enter key. The message “S...	100
7 Check that Yes is selected, then press the Enter key. The computer restarts from the Recovery CD.	100
Using the Application Recovery CD(s)	100
To use the Application Recovery CD(s)	101
1 Turn on your computer. If your computer is already on, close all applications.	101
2 When the Windows desktop appears, insert the first Sony Application Recovery CD in the CD-ROM d...	101
3 When the Application Recovery menu appears, follow the on-screen instructions to complete the r...	101
Recovering Microsoft® Word 2000	101
Troubleshooting	102
This section describes how to solve common problems you may encounter when using your notebook. M...	102
Troubleshooting your notebook	102
My notebook does not start	102
My notebook starts, but my system doesn’t start properly	103
1 Press F2. The BIOS Setup menu appears.	103
2 Set the date (month/day/year). Press Enter.	103
3 Press to select System Time, then set the time (hour: minute: second). Press Enter.	103
4 Press to select Exit, then press to select Get Default Values. Themessage “Load default config...	103
5 Select Yes and press Enter.	103
6 Select Exit (Save Changes), and then press Enter. The message “Save Configuration changes and e...	103
7 Select Yes, and then press Enter. The notebook restarts.	103
My notebook starts, but the message “Operating system not found” appears and Windows does not start	103
1 Turn off the notebook, and then remove the diskette.	103
2 Restart the notebook and confirm that Windows starts properly.	103
1 Remove any diskette from the floppy disk drive.	103
2 Remove any peripheral devices connected to the notebook.	103
3 Turn off the notebook and then turn it on.	103
4 Press the F2 key when the Sony logo appears. The BIOS setup menu screen appears.	103
5 Press the directional arrow keys to select the Exit menu.	103