Toshiba Portege R500-S5001X User Guide - Page 192
DVD operating problems, A blank screen appears while watching a DVD-ROM movie, or title.
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Page 192 highlights
192 If Something Goes Wrong DVD operating problems DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Ensure that the Display properties are not True Color (24-bit). If it is set to 24-bit color, there may be a video format error. To verify your display settings: a Click Start, Control Panel, Appearance and Themes, and double-click Display. b Click the Settings tab and ensure that the Color Palette is set to High Color (16-bit). c If it is not set to High Color, change the settings to 16-bit color and click OK. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical drive by double-clicking the My Computer icon on the desktop. The optical drive should appear in the list. 6 See "Checking device properties" on page 177 for instructions on using Device Manager to view the optical drive properties. 7 Check the Toshiba Web site for new information on optical drives and their operation. A blank screen appears while watching a DVD-ROM movie or title. Disable the Shut off Monitor feature in the Display Properties using the following steps: 1 Right-click in a blank area of the Windows® desktop. 2 Click Properties. 3 Click the Screen Saver tab. 4 Deselect Shut off Monitor.